Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elsy Ramos

Somerset

Summary

Dynamic leader with extensive experience at Gagos Trucking LLC, excelling in operations management and strategic planning. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in budgeting and team leadership, fostering a collaborative work environment. Successfully implemented process improvements, achieving a 20% increase in productivity. Strong communicator with a focus on relationship building.

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Manager

Gagos Trucking llc
North Brunswick
01.2017 - 12.2024
  • Worked Remotely and weekends
  • Led daily operations and ensured adherence to company policies and standards.
  • Managed team schedules and delegated tasks to optimize workflow efficiency.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Developed training programs to enhance employee skills and performance.
  • Coordinated with suppliers to maintain inventory levels and product availability.
  • Oversaw budget allocation and monitored expenses for multiple departments.
  • Analyzed market trends to inform decision-making and drive business growth.
  • Facilitated regular staff meetings to discuss goals, progress, and challenges.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Tracked monthly sales to generate reports for business development planning.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Administered employee discipline through verbal and written warnings.
  • Trained employees on duties, policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Implemented strategic plans to improve customer satisfaction and service quality.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Formed and sustained strategic relationships with clients.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Oversaw product development initiatives from concept through completion stages.
  • Delegated work to staff, setting priorities and goals.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Analyzed market trends to inform business decisions and strategies.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Driver Manager

Eastern Freight Ways
North Brunswick
08.2011 - 08.2015
  • Worked Remotely and weekends
  • Managed daily driver schedules and route planning for efficiency.
  • Coordinated communication between drivers and dispatch teams for timely updates.
  • Monitored compliance with safety regulations and company policies.
  • Trained new drivers on operational procedures and safety protocols.
  • Resolved driver issues and conflicts to maintain a positive work environment.
  • Conducted performance evaluations for drivers to ensure adherence to standards.
  • Collaborated with logistics teams to optimize fleet management strategies.
  • Tracked driver behavior, timekeeping and attendance.
  • Implemented process improvements to enhance overall delivery operations.
  • Responded promptly to inquiries from customers about shipment delays or problems.
  • Performed regular audits of driver logs to ensure accuracy and completeness.
  • Tracked drivers and tractors to maximize utilization.
  • Adhered to all applicable laws and regulations governing the transportation industry.
  • Analyzed driver logs to ensure accuracy and compliance with regulations.
  • Assisted in resolving customer complaints related to deliveries or other issues.
  • Created reports on driver performance, accident statistics, fuel usage.
  • Collated and delivered periodic and ad hoc statistics reports to assist leadership decisions.
  • Conducted exit interviews with departing drivers to identify and implement changes to improve driver retention.
  • Prepared inventory for shipment by attaching tags and labels.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Monitored driver performance, safety compliance and customer service standards.
  • Coordinated load planning for drivers to minimize dispatch delays.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.

Billing/Payroll/Dispatcher/Safety

Norbet Trucking
South Plainfield
07.2010 - 08.2011
  • Managed operations across four terminals, ensuring efficient service delivery and coverage.
  • Coordinated schedules for approximately 54 drivers to optimize routing efficiency.
  • Conducted daily billing for customer accounts, maintaining consistent revenue flow.
  • Resolved issues for sales and drivers to facilitate smooth communication and operations.
  • Trained new employees on procedures, enhancing overall compliance and standards.
  • Ensured compliance by managing insurance, registration, medical cards, and inspections for drivers and equipment.
  • Provided exceptional customer service within dispatch office across multiple terminals.
  • Supported management with various administrative tasks to boost operational efficiency.

Billing/Payroll/Dispatcher/Safety/Human Resource Clerk

Norbet Trucking
South Plainfield
02.2008 - 03.2009
  • Worked Remotely and weekends
  • Managed driver payroll for South Plainfield terminal, ensuring accuracy and timeliness.
  • Conducted daily billing for customers to maintain cash flow.
  • Provided exceptional customer service in dispatch office to resolve inquiries.
  • Scheduled daily routes for approximately 54 drivers, optimizing efficiency.
  • Assisted management with administrative tasks to support overall operations.
  • Obtained backhauls, coordinating return work from driver endpoints.
  • Audited weekly and daily logs to ensure compliance and accuracy.
  • Maintained insurance, registration, medical cards, and inspection records for drivers and equipment.

Administrative Assistant

Service Master Clean
South Brunswick
08.2007 - 02.2008
  • Responsible for providing administrative support to the entire office.
  • Managed daily office operations to support team efficiency.
  • Coordinated scheduling and appointments for management staff.
  • Handled incoming communications and directed inquiries appropriately.
  • Maintained filing systems for easy access to information.
  • Organized office supplies and ensured inventory was adequately stocked.
  • Implemented process improvements to streamline administrative tasks.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Answered questions from customers regarding products and services offered by the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Developed and maintained filing systems for confidential documents and records.

Education

Diploma -

Franklin High School
Somerset, NJ

Some College (No Degree) -

Raritan Community College
North Branch, NJ

Skills

  • Computer Qualifications: Office Outlook Windows 2000; Microsoft word, Excel, PowerPoint, Adobe Illustrator, Photoshop, Outlook Express, Citrix, HTML; Q Term, TMW, Internet proficient, Vantage
  • Budgeting
  • Inventory management
  • Staff scheduling
  • Customer service
  • Employee training
  • Process improvement
  • Team leadership
  • Performance evaluation
  • Conflict resolution
  • Operational efficiency
  • Strategic planning
  • Leadership and team building
  • Customer retention
  • Time management
  • Communication skills
  • Relationship building
  • Staffing
  • Effective leader
  • Profit generation
  • Motivation
  • Budget administration
  • Process automation
  • Customer relations
  • Goal setting
  • Account management
  • Purchasing
  • Advertising and marketing
  • Expense control
  • Training and development
  • Profit and loss accountability
  • Safety protocol
  • Customer relationship management
  • Top talent recruiting, hiring, and retention
  • Operations management
  • Budgeting and cost control strategies
  • Event management and promotion
  • Time and resource optimization
  • Staff motivation
  • Leadership
  • Recruitment
  • Performance analysis
  • Inventory control
  • Process improvements
  • P&L management
  • Budget analysis
  • Problem resolution
  • Interpersonal skills
  • Leader
  • Staff-retention programs
  • Risk management
  • Human resources leadership
  • Workflow planning

Certification

  • Smith System 2010
  • Certified on Federal Motor Carrier/Safety Regulation
  • Certified on controlled substances use in accordance with FMCS Regulations

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

General Manager

Gagos Trucking llc
01.2017 - 12.2024

Driver Manager

Eastern Freight Ways
08.2011 - 08.2015

Billing/Payroll/Dispatcher/Safety

Norbet Trucking
07.2010 - 08.2011

Billing/Payroll/Dispatcher/Safety/Human Resource Clerk

Norbet Trucking
02.2008 - 03.2009

Administrative Assistant

Service Master Clean
08.2007 - 02.2008

Diploma -

Franklin High School

Some College (No Degree) -

Raritan Community College

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Elsy Ramos