Elsy Rodriguez
Houston,TX
Summary
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize several years of guest service experience to bring immediate value to the team.
Overview
6
6
years of professional experience
Work History
Assistant Guest Services Manager
JOEY Restaurant Group
Houston, TX
06.2022 - Current
- Efficiently led guest services at Joey Uptown, ensuring smooth experiences for a capacity of 300 patrons nightly while achieving an impressive 98% satisfaction rate.
- Addressed guest concerns and enhanced overall satisfaction, utilizing strong interpersonal and problem-solving skills.
- Implemented strategic initiatives with upper management to enhance guest engagement and loyalty, resulting in higher foot traffic and increased repeat business.
- Managed staff scheduling, training, and performance management to cultivate a collaborative team culture and uphold efficient service standards
- Maintained accurate records of reservations and wait times.
Pharmacy and Lab Courier
Houston Methodist
Houston, TX
03.2020 - 05.2022
- Transported medications, laboratory specimens, medical records, and patient belongings throughout the Houston Methodist complex with efficiency and precision.
- Sorted, organized, and managed transportation of specimens and medications between various medical facilities while upholding high precision standards.
- Enhanced healthcare operations by effectively collaborating with medical staff and co-workers to ensure seamless communication and coordination.
- Adhered to time standards and delivery protocols, ensuring smooth hospital logistics and supporting patient care services.
Administrative Assistant
The Law Office of Fernando Alvares
Houston, TX
12.2018 - 02.2020
- Proofread all correspondence before sending it out to clients or other parties involved in the case.
- Ensured that all court documents were filed on time according to established procedures.
- Provided administrative support services, including scheduling appointments, maintaining calendars, and making travel arrangements.
- Created physical and electronic filing systems to ensure easy access to client information.
- Scanned documents into the computer system for storage purposes.
- Organized legal documents in company filing systems and databases.
Education
BBA - Marketing
University of Houston - Downtown
Houston, TX05-2025
Associate of Arts - Business
Houston Community College
Houston, TX05-2023
Skills
- Guest Relations
- Reservation Management
- Complaint Handling
- Teamwork
- Hospitality and service knowledge
- Task Delegation
- Microsoft Office
- Active listening
Languages
Spanish
Native/ Bilingual
Accomplishments
National Merit Scholarship Award
Timeline
Assistant Guest Services Manager
JOEY Restaurant Group
06.2022 - Current
Pharmacy and Lab Courier
Houston Methodist
03.2020 - 05.2022
Administrative Assistant
The Law Office of Fernando Alvares
12.2018 - 02.2020
BBA - Marketing
University of Houston - Downtown
Associate of Arts - Business
Houston Community College
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