ELSY ROMERO
Hialeah
Summary
Dynamic and personable Office Administrator with a proven ability to manage multiple tasks efficiently in fast-paced environments. Recognized for exceptional problem-solving skills and a warm, welcoming demeanor that enhances customer experiences and supports staff needs. Expertise in fostering a professional yet inviting atmosphere, combined with strong organizational capabilities, ensures seamless operations and effective prioritization of competing demands. Committed to contributing to team success through proactive engagement and a solid background in administrative functions and customer service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Allstate- Dynamic Agency Group
04.2025 - 11.2025
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and retention.
- Managed multi-line phone system, directing calls to appropriate departments for timely resolution.
- Educated clients on policy options and coverage, ensuring informed decision-making.
- Collaborated with team members to streamline processes, improving service delivery times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrator
24 Hour Traffic School
04.2022 - 04.2025
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, arranged, and input information into database system.
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed enrollment processes, ensuring accuracy and compliance with regulatory standards.
Representative
Marker Insurance
09.2015 - 08.2021
- Acted as head of the personal lines department working on home, umbrella, and auto insurance.
- Coordinated intake services by phone and contacted insurance companies and customers to resolve any pending concerns or issues.
- Held the responsibility to communicate between direct company agents and our office director.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Developed an extensive knowledge of personal insurance products and industry trends in order to effectively advise clients on suitable coverage options.
Teacher Asst.
N. Twin Lakes Elementary
03.2019 - 06.2019
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Helped students explore concepts with engaging, learning-focused activities.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks/projects.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Education
Bachelor of Arts - Global Studies
Florida International University
Miami, FL05.2023
Associate of Arts - Early Childhood Education
Miami Dade College
Miami, FL05.2019
Skills
- Program Oversight
- Records Management
- Analytical Skills
- Customer Engagement
- File Organization
- Administrative Support
- Legal Documentation
Certification
Licensed 0440- Customer Representative
Timeline
Customer Service Representative
Allstate- Dynamic Agency Group
04.2025 - 11.2025
Administrator
24 Hour Traffic School
04.2022 - 04.2025
Teacher Asst.
N. Twin Lakes Elementary
03.2019 - 06.2019
Representative
Marker Insurance
09.2015 - 08.2021
Associate of Arts - Early Childhood Education
Miami Dade College
Bachelor of Arts - Global Studies
Florida International University