Elsy Zavala Garza
Brownsville,TX
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Aetna Group Medicare
09.2023 - 03.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
Payroll & Safety Clerck
Premier 1 Trucking LLC
05.2019 - 03.2021
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Utilized strong attention to detail when reviewing documents, ensuring accuracy and completeness in all safety-related records and reports.
- Ensured compliance with OSHA regulations through diligent record-keeping and accurate reporting.
- Promoted a culture of safety consciousness among employees through regular communication and reinforcement of expectations.
- Reduced incidents of accidents by implementing new safety protocols and procedures.
- Handle day to day accounting processes to drive financial accuracy.
- Completed Daily Cash functions like account tracking payroll and wage allocations and banking.
- Gathered financial information, prepared check for driver, deducted any expenses, prepared documents and closed books.
Accounts Receivable Clerk.
South Texas Health System
08.2017 - 01.2018
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Education
Did Some Basics -
South Texas College
Mcallen, TXDiploma - Master Aesthetician
New Image Institute
McAllen, TX05.2014
High School Diploma -
Valley View High School
Pharr, TX05.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Aetna Group Medicare
09.2023 - 03.2024
Payroll & Safety Clerck
Premier 1 Trucking LLC
05.2019 - 03.2021
Accounts Receivable Clerk.
South Texas Health System
08.2017 - 01.2018
Did Some Basics -
South Texas College
Diploma - Master Aesthetician
New Image Institute
High School Diploma -
Valley View High School
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