Elsy Daniela Gonzalez Pena
Huntington Station,NY
Summary
Dedicated professional with strong communication skills and a focus on enhancing customer satisfaction. Learn quickly, and perform research to better understand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Front of House Manager
Fogo de Chão
Huntington Station, New York
09.2025 - Current
- Coached and developed team members to support employee growth and development.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Managed reservation systems to optimize seating arrangements and flow.
- Implemented standard operating procedures to enhance service efficiency and consistency.
- Interviewed, hired and trained new employees.
- Maintained a high standard of customer service in accordance with established policies and procedures.
- Managed inventory levels to ensure adequate stock was available at all times.
- Reviewed guest feedback to identify areas for improvement in order to enhance the overall customer experience.
- Tracked performance metrics such as sales numbers, labor cost, customer satisfaction scores.
Sales Manager
Fogo de Chão
Huntington Station, New York
03.2024 - 09.2025
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to expand sales opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Restaurant Hostess
Fogo De Chão
09.2023 - 03.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Delegated waitstaff task to hostesses partners during peak and rush hours.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
Office Assistant
Fogo De Chão
09.2023 - 03.2024
- Answered phone calls, take dinning reservations.
- Assistant management with administrative duties as requested.
- Distributed incoming mail and prepare outgoing mail.
- Typed and word process documents as needed.
- Ordered office supplies.
- Assisted in financial tasks such as invoicing.
- Updated and maintained mailing list.
- Maintained accurate daily accounting ex, tips and donation.
- Maintained and updated office records, both digital and physical.
Business Development
Jason's Laundromat
07.2023 - 03.2024
- Improved employee performance by designing and implementing effective training programs.
- Assisted with the development and conduct technical orientations and demonstrations on new and/or modified equipment.
- Contributed to the development of strategic business plans aimed at expanding market share.
- Provided excellent customer service by promptly addressing inquiries from existing clients or potential customers on various channels such as phone calls or emails.
Assistant Manager
Jason's Laundromat
05.2023 - 03.2024
- Answered customers questions and provide information on procedures or policies.
- Assisted customers by providing information and resolving their complaints.
- Issues receipts, refunds, credits or change due to customers.
- Opened and closed the shift according to procedure.
- Directed called prospecting and ensure returning costumers.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
EDP -
Western Suffolk BOCES
Northport, NY09.2023
Russian Language -
Orel State University Named After I.S. Turgenev
Orel, Russia2019
High School Diploma -
Colegio Champagnat
Santa Tecla, La Libertad, El Salvador11.2016
No Degree - Medicine
RUDN
Moscow, RussiaSkills
- Communication
- Teamwork
- Active listening
- Staff training
- Organization
- Adaptability
- Problem-solving
- Food and Safety Sanitation
- Multitasking
- Time management
Certification
- Food Manager's Certificate
- Microsoft Office Specialist 2013
Languages
2,4,5
References
- Erick Cienfuegos
General Manager
Fogo de Chão
Huntington Sta, NY
Phone: +1(202) 423-4768
Email: ecienfuegos@fogo.com
- Eddie Yacoub
Owner of Jason's Laundromat
Huntington Sta, NY
Phone: +1(516) 984-9047
Languages
Spanish
Native/ Bilingual
English
Professional
Russian
Limited
Timeline
Assistant Front of House Manager
Fogo de Chão
09.2025 - Current
Sales Manager
Fogo de Chão
03.2024 - 09.2025
Restaurant Hostess
Fogo De Chão
09.2023 - 03.2024
Office Assistant
Fogo De Chão
09.2023 - 03.2024
Business Development
Jason's Laundromat
07.2023 - 03.2024
Assistant Manager
Jason's Laundromat
05.2023 - 03.2024
EDP -
Western Suffolk BOCES
Russian Language -
Orel State University Named After I.S. Turgenev
High School Diploma -
Colegio Champagnat
No Degree - Medicine
RUDN