Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ELSY PERALTA

Deltona,FL

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

5
5
years of professional experience

Work History

Bilingual Call Center Advisor

Seacoast National Bank
Lake Mary, Florida
08.2024 - 04.2025
  • Assisted customers with inquiries and resolved issues effectively.
  • Utilized call management software to track interactions and update records.
  • Collaborated with team members to improve service delivery processes.
  • Educated customers about products and services during calls.
  • Maintained knowledge of company policies and procedures for accurate support.

Customer Care Representative

Breakthru Beverage
Remote
09.2023 - 03.2024
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Built sustainable relationships of trust through open communication with customers.
  • Assisted customers in navigating through website features and functions to locate desired information or products.

Assistant Manager

Titusville Market
Titusville, Florida
03.2020 - 05.2023
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Education

High School Diploma -

Deltona High School
05.2015

Associate of Arts - Business Administration And Management

Seminole State College
Sanford, FL

Skills

  • Product and Service Knowledge
  • Team Leadership
  • Teamwork and Collaboration
  • Technical Proficiency
  • Training and Development
  • Goal Setting
  • Work Planning and Prioritization
  • Computer Skills
  • Customer Service
  • Critical Thinking

Languages

Spanish
Native/ Bilingual

Timeline

Bilingual Call Center Advisor

Seacoast National Bank
08.2024 - 04.2025

Customer Care Representative

Breakthru Beverage
09.2023 - 03.2024

Assistant Manager

Titusville Market
03.2020 - 05.2023

High School Diploma -

Deltona High School

Associate of Arts - Business Administration And Management

Seminole State College

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