Elton Korzon
Summary
Dependable Bartender/Server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Landscape Foreman
Leggs Landscaping
07.2023 - 12.2023
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained grounds by trimming, weeding, and general clean-up.
- Installed and maintained landscapes at homes, offices, and parks.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Performed planting, watering, mulching, and edging of lawns.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Maintained routine landscaping schedules to boost lawn health.
- Boosted client satisfaction through timely completion of landscape installations, maintenance, and repairs.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Ensured high-quality workmanship by training crew members in proper techniques for planting, pruning, irrigation systems, and equipment use.
- Collaborated with designers to create visually appealing landscapes while adhering to client specifications and budget constraints.
Server/Bartender
Lings & Louis
01.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Chef
L'ENTRATA
11.2021 - 03.2022
- Collaborate with my Head Chef to curate fresh and new menus every week
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Maintained well-organized mise en place to keep work consistent.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Interacted with guests to obtain feedback on product quality and service levels.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Cooked memorable dishes that brought new customers into establishment.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Collaborated with staff members to create meals for large banquets.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
Server Assistant
Morton's The Steakhouse
11.2021 - 01.2022
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Assisted with dining room set up prior to and after service period.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Server Assistant/Busser
Grimaldi's - Coal Brick Oven Pizzeria
04.2021 - 11.2021
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Greeted customers warmly to provide exceptional customer service.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Assisted with dining room set up prior to and after service period.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
To-Go Server/Host
Grimaldi's - Coal Brick Oven Pizzeria
03.2021 - 11.2021
- The to go position included expo, host stand, and Togo orders(cars)
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
- Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Contributed to a positive dining atmosphere by maintaining a clean and organized workspace, enhancing the overall guest experience.
Education
High school diploma or GED -
Primavera - Online
Scottsdale, AZ05.2021
Skills
- Food Inspection
- Suggestive Selling
- High-Volume Dining
- Food Safety Understanding
- Menu Memorization
- Positive Attitude
- Table Bussing/Setting
- Supply Restocking
- Daily Specials Memorization
- Order Management
- Order Delivery Practices
- Guest Engagement
- Beverage Preparation
- Food Delivery
- Safe Food Handling
- Bill Computation
- Food Sales and Promotion
- Hospitality Service Expertise
Timeline
Landscape Foreman
Leggs Landscaping
07.2023 - 12.2023
Server/Bartender
Lings & Louis
01.2022 - 07.2023
Server Assistant
Morton's The Steakhouse
11.2021 - 01.2022
Chef
L'ENTRATA
11.2021 - 03.2022
Server Assistant/Busser
Grimaldi's - Coal Brick Oven Pizzeria
04.2021 - 11.2021
To-Go Server/Host
Grimaldi's - Coal Brick Oven Pizzeria
03.2021 - 11.2021
High school diploma or GED -
Primavera - Online
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