Elton Leao
Van Nuys,CA
Summary
Currently seeking a position as a server to utilize the knowledge and acquired skills for increased productivity while promoting a high-quality customer experience. Solid experience in hospitality dealing with multiple Hollywood celebrities (A-listers); Experience in management and legal affairs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
FINE DINING SERVER
Cipriani Beverly Hills
12.2023 - Current
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintaining polished appearance, contributing to upscale ambiance desired by patrons.
- Maximize upselling opportunities by promoting daily specials or premium menu items.
- Complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Help customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
FINE DINING SERVER
Dante Beverly Hills
07.2023 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Worked closely with sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Maximized upselling opportunities by promoting daily specials or premium menu.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
FINE DINING SERVER/BARTENDER/BANQUET SERVER
The Restaurant at Mr. C. Hotel by Ignazio and Maggio Cipriani
02.2023 - 12.2023
- Providing Fine dining experience for high profile customers
- All duties related to hospitality, from greetings to closing checks; Focus on sales and daily results; Customer Service and sales; Wine pairing skills/knowledge; Focus on social media reviews, reputation and service feedback from customers.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Suggested wine pairings to go with specific menu items.
FINE DINING SERVER
Fogo de Chão Brazilian Steakhouse
10.2019 - 10.2022
- Providing Fine dining experience for high volume all-you-can-eat Brazilian Steakhouse; All duties related to hospitality, from greetings to closing checks; Focus on sales and daily results; Experience with high profile clients including Hollywood celebrities; Customer Service and sales (50 top parties and beyond); Wine pairing skills/knowledge; Focus on social media reviews, reputation and service feedback from customers.
U.S. ARMY SOLDIER /HONOR GUARD /RETENTION NCO
United States Armed Forces - California Army National Guard
10.2019 - Current
- Trained and prepared to serve the community in case of natural disasters, social unrest, public health and social missions
- Honor Guard for the fallen comrades and their families (Funeral honors); Primarily responsible for operating vehicles to transport personnel and cargo in order to ensure proper logistics within the Military; All duties related to logistics from dispatch to final delivery; PMCS and maintenance of public inventory; Retention NCO for new and veteran soldiers (Retention of personnel).
FINE DINING SERVER AND BARTENDER
H&H Brazilian Steakhouse
03.2019 - 03.2020
- Providing Fine dining experience for high volume all-you-can-eat organic Brazilian Steakhouse; All duties related to hospitality, from greetings to closing checks; Taking and confirming high volume of reservations and orders over the phone; Experience with high profile clients including celebrities and social media artists; Experience as a bartender (fast paced bar/high volume orders); Customer Service and sales (30 top parties and beyond); Focus on social media reviews and service feedback from customers.
SERVER, CATERING AND FRONT DESK ASSISTANT (SALES AND CUSTOMER SERVICE REPRESENTATIVE)
Lusy's Mediterranean Café and Grill
07.2017 - 08.2021
- Taking initial client meetings to discuss services; Creating client orders with services being provided; Making changes to orders, adjusting prices and negotiating final services;
- Executing orders from preparation to delivery in weddings, memorials, birthdays and company meetings;
- Experience with high profile clients such as Valley Pres Hospital and Kaiser Permanente Panorama; All closing and financial duties
- Executing all operations for both Catering & Retail food portables for special events;
GENERAL MANAGER AND LEGAL REPRESENTATIVE
D'avilla Cuisine - Barcarena (Samauma Hotel)
03.2006 - 09.2016
- Creating equipment and product pulls/requisitions for Staff; Schedule of Staff for dine-in or catering; Executing operations for events such as weddings, memorials, birthdays and company meetings; Experience with high profile clients (Oil and energy companies); All closing and financial duties; Monthly inventory management; Maximizing efficiency of employees and labor costs; Processing Bi-weekly payroll procedures; Executing all operations for both Catering & Retail food portables for festivals and special events; Maintaining client relationships with both internal (hotel) and external clients; Legal assistance for trials and pleadings; Motions and depositions; Case Settlements.
Education
LLM – MASTER OF LAWS - Master's Degree in Law; L.L.M.
Loyola Law School
Downtown Los Angeles, CA01.2023
PARALEGAL STUDIES - Certificate Degree; Certificate in Paralegal Studies
Los Angeles Valley College - Extension
Valley Glen, CA01.2018
LAW - Bachelor's Degree in Law; L.L.B.
Estacio National University
Brazil01.2012
Skills
- Strong Communication Skills
- Detail Oriented
- Exceptional customer service
- Wine service
- Luxury experience management
- Foreign language skills
Certification
- State Food and Beverage Service Certificates, California Food Handlers course, California Responsible Beverage Service;
- (Brazilian Federal BAR of Attorneys), 2012, current
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Italian
Limited Working
Customer Reviews
- YELP, https://www.yelp.com/biz/fogo-de-chao-brazilian-steakhouse-beverly-hills-7?q=elton
- GOOGLE, https://g.co/kgs/VidsQ1, https://g.co/kgs/mQDE1c, https://g.co/kgs/zajbBM, https://g.co/kgs/PYYt3o, https://g.co/kgs/GpmHFW, https://g.co/kgs/cRB861, https://g.co/kgs/iyRWiP, https://g.co/kgs/rkjY1h
Timeline
FINE DINING SERVER
Cipriani Beverly Hills
12.2023 - Current
FINE DINING SERVER
Dante Beverly Hills
07.2023 - Current
FINE DINING SERVER/BARTENDER/BANQUET SERVER
The Restaurant at Mr. C. Hotel by Ignazio and Maggio Cipriani
02.2023 - 12.2023
FINE DINING SERVER
Fogo de Chão Brazilian Steakhouse
10.2019 - 10.2022
U.S. ARMY SOLDIER /HONOR GUARD /RETENTION NCO
United States Armed Forces - California Army National Guard
10.2019 - Current
FINE DINING SERVER AND BARTENDER
H&H Brazilian Steakhouse
03.2019 - 03.2020
SERVER, CATERING AND FRONT DESK ASSISTANT (SALES AND CUSTOMER SERVICE REPRESENTATIVE)
Lusy's Mediterranean Café and Grill
07.2017 - 08.2021
GENERAL MANAGER AND LEGAL REPRESENTATIVE
D'avilla Cuisine - Barcarena (Samauma Hotel)
03.2006 - 09.2016
LLM – MASTER OF LAWS - Master's Degree in Law; L.L.M.
Loyola Law School
PARALEGAL STUDIES - Certificate Degree; Certificate in Paralegal Studies
Los Angeles Valley College - Extension
LAW - Bachelor's Degree in Law; L.L.B.
Estacio National University
Similar Profiles
Lisa KarsonLisa Karson
Executive Assistant to the Chief of Police at City of Beverly Hills / Beverly Hills Police DepartmentExecutive Assistant to the Chief of Police at City of Beverly Hills / Beverly Hills Police Department
Elias PilichosElias Pilichos
Traffic Control Officer at City of Beverly Hills / Beverly Hills Police Dept.Traffic Control Officer at City of Beverly Hills / Beverly Hills Police Dept.
Arturo MorenoArturo Moreno
Steward at Beverly Wilshire Beverly Hills A Four Seasons HotelSteward at Beverly Wilshire Beverly Hills A Four Seasons Hotel
Griselda PachecoGriselda Pacheco
FAMILY CHILD CARE COORDINATOR at Child Development Consortium of Los AngelesFAMILY CHILD CARE COORDINATOR at Child Development Consortium of Los Angeles
Oscar FloresOscar Flores
Program Worker at LA's BestProgram Worker at LA's Best