Elton Moultrie
Atlanta,GA
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
25
years of professional experience
Work History
Operations Manager
HD Supply
2022.03 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assistant Store Manager
Home Depot
2017.01 - 2017.12
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Branch Manager
Plumbing Distributors Inc
2011.01 - 2017.11
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Resolved various issues impacting sales management and business operations.
General Manager
HD Supply White Cap
2006.01 - 2011.12
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Satellite Manager
Ferguson Plumbing Supply
1999.01 - 2005.12
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Bachelor of Science - Marketing
Hampton University
Hampton, VASkills
- P&L Management
- Production
- Financial Management
- Incidents Management
- Inventory Management
- Process Improvement
- Performance Reporting
- Organizational Management
- Supply Chain Management
- Project Planning and Development
- Retail Operations Management
- Cross-Functional Communication
- Budgeting and Forecasting
- Budget Development and Management
- Strategic Planning
- Supply Chain Logistics
- Process Improvement Strategies
- Policies and Procedures Implementation
- Supply Chain Distribution
- Distribution Center Management
Accomplishments
- Earned the “Satellite of the Year” Award three years in a row.
- Coordinated the successful grand opening of a 50,000 square foot distribution facility with over 2M in inventory.
- Worked on several Six Sigma Projects
- Guest Speaker at the Home Depot SSC to the Internal Audit Program on best practices, developing talent, shrink and leadership.
- Selected from a field of 500 managers to speak at The Home Depot Officers Metting
- Endorsed by Shane O'Kelly, former CEO of HD Supply and present CEO of Advanced Auto Parts.
Timeline
Operations Manager
HD Supply
2022.03 - Current
Assistant Store Manager
Home Depot
2017.01 - 2017.12
Branch Manager
Plumbing Distributors Inc
2011.01 - 2017.11
General Manager
HD Supply White Cap
2006.01 - 2011.12
Satellite Manager
Ferguson Plumbing Supply
1999.01 - 2005.12
Bachelor of Science - Marketing
Hampton University
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