Elton Walker
Montgomery,Alabama
Summary
Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Southeast Senior Property Manager
HVG Management
05.2025 - 11.2025
- Led property management initiatives, ensuring compliance with regulatory standards and company policies.
- Developed and implemented maintenance schedules to enhance property performance and tenant satisfaction.
- Mentored junior staff, fostering professional development and knowledge sharing within the team.
- Analyzed market trends to optimize rental pricing strategies and increase occupancy rates.
- Coordinated tenant relations, addressing concerns promptly to maintain high retention levels.
- Streamlined operational processes, reducing turnaround time for maintenance requests by implementing new systems.
- Negotiated contracts with vendors, securing favorable terms while controlling operational costs effectively.
- Investigated and resolved any tenant complaints.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Managed daily operations across multiple properties, ensuring compliance with regulations and company policies.
- Developed and implemented property maintenance schedules to enhance tenant satisfaction and operational efficiency.
Southeast Area Property Manager
HVG Management
02.2024 - 05.2025
- Oversaw property management operations across multiple locations, ensuring compliance with company policies.
- Led budget preparation and financial reporting, optimizing resource allocation for enhanced profitability.
- Developed and implemented training programs for property management staff, improving team performance and service quality.
- Collaborated with leasing teams to establish effective marketing strategies, boosting occupancy rates across managed properties.
- Analyzed market trends to inform strategic decision-making on property acquisitions and development opportunities.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Worked effectively in fast-paced environments.
- Assisted in training new employees on company policies, procedures, and best practices for frac operations management.
- Partnered with management to deliver training for new hires and current staff on CRMIQ Platform and Yardi Voyager 8 processes.
Property Manager
HVG Management
06.2023 - 02.2024
- Oversaw daily property operations, ensuring timely maintenance and tenant satisfaction.
- Developed and implemented marketing strategies to attract new tenants and reduce vacancy rates.
- Managed lease agreements, conducting thorough background checks and negotiating terms effectively.
- Coordinated property inspections and ensured compliance with local regulations and safety standards.
- Established strong relationships with vendors, negotiating contracts to enhance service quality and cost efficiency.
- Led initiatives to improve community engagement, fostering a positive living environment for residents.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Assistant Community Manager
LMS Investments Properties
02.2022 - 06.2023
- Helped keep income and occupancy high with proactive tenant relations.
- Served fast-paced office by skillfully handling administrative and accounting needs.
- Cultivated thriving community by keeping amenities maintained and hosting regular events.
- Maintained accurate, current accounts by diligently pursuing rental payments.
- Converted inquiries into tours at high rates, fielding telephone, email and in-person requests with persuasive communication style and strong sales abilities.
- Kept residences in compliance with Montgomery building codes and related housing laws.
- Directed community operations to foster quality services and high-quality tenant satisfaction.
- Promoted property features and amenities with guided tours and open-house events for prospective tenants and buyers.
- Promoted vacancies on community website, social media platforms and local rental listing databases.
- Conducted move-out walkthrough inspections to inform vacating tenants of potential repair or cleaning costs.
- Defined and implemented effective techniques to drive leasing and retention.
Senior Community Manager
Gazebo East Apartments/ Adock Properties
01.2019 - 12.2021
- Scheduled maintenance and repair operations for units and community common areas.
- Promoted property features and amenities with guided tours and open-house events for prospective tenants and buyers.
- Directed community operations to foster quality services and high-quality tenant satisfaction.
- Arranged weekly staff meetings to liaise with leasing associates and maintenance crew.
- Monitored property to identify and resolve safety hazards, maintenance and repair needs, or landscaping issues.
- Negotiated property contracts on behalf of owners.
- Addressed tenant complaints or inquiries and implemented timely resolutions.
- Satisfied both tenants and owners, effectively managing relationships and handling routine needs.
- Managed 5 communities on several parts of the city.
- Retain 100%-95% vacancy on all five properties.
- Kept properties maintained with regular preventive maintenance.
- Oversaw onsite process of the buying process.
- Expands revenues to $1.2 million annually.
Call Center Leader
Concentrix
08.2016 - 08.2019
- Prepared thorough reports based on skilled compilation and distillation of related data.
- Empowered employees to independently resolve problems and disputes.
- Motivated employees to continuously grow knowledge and enhance abilities.
- Resolved customer complaints and answered customers' questions regarding policies and procedures.
- Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures.
- Assisted with tasks and work duties during slow periods to maintain team productivity.
- Kept all areas clean, organized and in line with company professional standards.
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
Leasing Consultant
Gazebo East Apartments/Flournoy Properties
01.2018 - 01.2019
- Connected with prospective leads via telephone, email and in-person.
- Stayed on top of issues arising before, during and after move-in dates.
- Overcame objections and accurately processed required paperwork.
- Kept units move-in ready with consistent maintenance and cleaning strategies.
- Collected, modeled and reported on occupancy data to enable owners to track leasing trends.
- Showcased residences with virtual and in-person tours to highlight features and benefits.
- Maintained clean, current records with strong data entry and verification skills.
- Sold leases for multi-family properties with high success rate, continuously generating leads with multi-pronged strategies.
- Met occupancy goals with strategic marketing plans.
- Engaged community members through special events and one-on-one support.
Leasing Consultant
Herbert Properties
04.2013 - 08.2016
- Managed resident relations by staying on top of issues arising before, during, and after move-in dates.
- Closed leasing contracts by overcoming objections and accurately processing required paperwork.
- Showcased residences with virtual and in-person tours to expertly features and benefits.
- Kept units move-in ready with consistent maintenance and cleaning strategies.
- Conducted effective sales efforts via telephone, email, and in-person.
- Met occupancy goals with strategic marketing plans.
Men's Department Supervisor
Sears
02.2013 - 08.2016
- Enhanced operations by translating senior management directives into actionable department policies.
- Controlled costs by revamping procedures to eliminate waste and improve efficiency.
- Increased sales across department, innovating new customer engagement and promotional strategies to achieve dramatic growth.
- Surpassed department performance expectations by empowering staff with knowledge to handle diverse issues.
- Improved team performance with ambitious goals, strategizing ways to help each employee exceed targets.
- Evaluated department performance and implemented corrective actions and merit rewards.
- Supported cost-control through improvements in budget development and resource optimization.
- Reviewed time cards, employee absences, and PTO to coordinate payroll documentation for 4 department employees.
- Leveraged Sync proficiency to execute merchandising and online orders.
Appliance Specialist
Lowes
05.2012 - 02.2013
- Helped customers make repair decisions using knowledge of repair costs.
- Met customers' needs by locating merchandise within store, storage, or directly from manufacturers.
- Managed customer billing and recordkeeping for home appliance repairs.
- Moved $1,000 in merchandise per month, on average, leveraging good people skills and expert product knowledge to connect with customers and close sales.
- Managed department inventory, restocking merchandise, cleaning up aisles, and submitting new purchase requests.
- Delivered exceptional customer service by staying on top of changing product information and latest models.
- Managed retail stock levels with expert handling of back-end inventory, keeping optimal levels to meet expected customer needs.
- Vetted new customers thoroughly, conducting in-depth research to understand needs and financial considerations.
- Generated price quotes, drafted credit or contract terms, and estimated projected delivery dates.
- Boosted product exposure at the retail level by working with retail merchants and management to revamp displays.
- Worked with customers to explain product features, prices, and credit terms.
Education
Certified - Business Management
High school diploma - undefined
Training - Microsoft Office including Excel Courses in finance and business
Bachelor of Science - HRM
University of Phoenix
Montgomery, AL05.2024
Associates of Applied Science - Hospitality Management
Trehom State Community College
Montgomery, AL05.2020
Skills
- Facilitating property viewings
- Operations oversight
- Maintenance and repair coordination
- Performance evaluation expertise
- Residential property evaluations
- Employee recruitment
- Property safety
- Leasing strategy development
- Maintenance management
- ONe
- Tenant relations
- Owner support
- Payment collection
- Financial oversight
- Property marketing
- Time management
- Written communication
- Multitasking
- Planning
- Yardi Voyager 7& 8
- Onsite
- Rent Manager
- Blue Moon
- Competitive Pricing
- Strong Relationships
- Account Management
- Improvement Plans
- Vendor Performance Management
- Contract Management
- Contract Negotiations
- Problem-Solving Abilities
- Project Management
- CRMIQ
Affiliations
- National Apartment Association
- River Region Apartment Association
- Chicago Apartment Association
- Alabama Apartment Association
- Atlanta Apartment Association
- Apartment Association of Greater Augusta
- Detroit Metropolitan Apartment Association
- Upper State Apartment Association
Certification
- CAM - Certified Apartment Manager- Classes
Timeline
Southeast Senior Property Manager
HVG Management
05.2025 - 11.2025
Southeast Area Property Manager
HVG Management
02.2024 - 05.2025
Property Manager
HVG Management
06.2023 - 02.2024
Assistant Community Manager
LMS Investments Properties
02.2022 - 06.2023
Senior Community Manager
Gazebo East Apartments/ Adock Properties
01.2019 - 12.2021
Leasing Consultant
Gazebo East Apartments/Flournoy Properties
01.2018 - 01.2019
Call Center Leader
Concentrix
08.2016 - 08.2019
Leasing Consultant
Herbert Properties
04.2013 - 08.2016
Men's Department Supervisor
Sears
02.2013 - 08.2016
Appliance Specialist
Lowes
05.2012 - 02.2013
High school diploma - undefined
Training - Microsoft Office including Excel Courses in finance and business
Bachelor of Science - HRM
University of Phoenix
Associates of Applied Science - Hospitality Management
Trehom State Community College