Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

ELTONIQUE-NATASHA DOTSON

Lancaster,California

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Academic experience in business, economics, web design and marketing. Strengths include leading projects and learning new concepts with ease

Overview

24
24
years of professional experience

Work History

Barista

Starbucks
Lancaster, California
05.2022 - Current
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Controlled line and crowd with quick, efficient service.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Complied with standards for merchandising, stocking and storing product.

Specialized Foster Parent

DCFS, Los Angeles Co
Lancaster, CA
06.2019 - Current
  • Cared for medically fragile children in need of extensive support.
  • Helped reunify birth families through coordinated visitation strategies.
  • Improved children's health by preparing healthy meals and snacks.
  • Assisted children through recovery from difficult home or school situations.
  • Transported kids to mandated therapy, extracurricular activities and medical appointments.
  • Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
  • Offered extensive care to troubled older children without likelihood of adoption.
  • Prepared and maintained individual beds and personal space for foster children.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

Assistant Store Manager

Family Dollar Stores Inc
Palmdale, CA
11.2017 - 09.2021
  • Processed payments for credit and debit cards and returned the proper change for cash transactions.
  • Coached the team on effective upselling and cross-selling methods.
  • Immediately addressed problems with customers to promote quick and successful resolution.
  • Managed the scheduling for store shifts so that there was proper staffing at all times.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Alerted customers to upcoming sales events and promotions.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Worked with the management team to implement the proper division of responsibilities.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Followed merchandising guidelines to present visually appealing displays.
  • Monitored security and handled incidents in a calm and professional manner.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Head of Acquisitions/ Author

Butterfly Books Publishing
1012 E Avenue J P.M.B #293 Lancaster, Ca 93535
03.2016 - 03.2017
  • Guided the development, production, promotion and financial aspects of Butterfly Books Publishing Co.
  • Managed day-to-day development issues.
  • Facilitated a fast-paced and dynamic entrepreneurial environment.
  • Developed and optimized the Butterfly Books Publishing Co. website and the main company Facebook page to boost traffic to the sites.
  • Developed SEO strategy for more than 2 companies.
  • Researched public perception of products and services and used information gathered to guide strategy development.
  • Directed targeted marketing efforts that introduced new products and promoted product visibility.

Web designer/ Marketer

Busted Knuckles Towing and Transport
Southern California
04.2016 - 06.2016
  • Directed targeted marketing efforts that introduced new services and promoted service visibility.
  • Researched public perception of products and services and used information gathered to guide strategy development.
  • Implemented social media strategy and execution, overseeing all social media channels to promote brand and increase clientele.

Ics Associate/Inventory

Wal-Mart
40130 10th street West Palmdale, California
05.2011 - 05.2012
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Picked up incoming stock and delivered materials to designated locations.
  • Operated forklifts and other heavy machinery safely.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
  • Stacked and piled lumber, boards and pallets.
  • Stocked merchandise on sales floor.
  • Provided accurate quality control for merchandise in stockroom and on the sales floor.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Stocked shelves and supplies and organized displays.
  • Trained and served as a peer coach for new sales associates.

Human Resource Specialist/Soldier

U.S. Army
Fort Jackson, SC
08.2007 - 01.2011
  • Developed and led training programs in preparation for combat.
  • Trained in the use of tear gas and explosives.
  • Operated and maintained communications equipment.
  • Expert in tactical and technical guidance.
  • Tracked and filed administrative paperwork and personnel folders.
  • Surveyed and analyzed terrain to determine optimum equipment placement and use.
  • Documented and processed classified materials.
  • Tracked personnel and supplies within the company.
  • Maintained 100% accountability of all assigned equipment worth a substantial amount.
  • Planned and briefed personnel on missions.
  • Operated and maintained field communications equipment.
  • Placed explosives and performed mine-sweeping activities on land.

Certified Nurse Assistant

Ironwood Rehabilitation Center
1950 Ridgedale Road South Bend, Indiana
03.2006 - 08.2007

  • Ensured efficacy of treatments through monitoring of treatment regimens.
  • Assisted patients with daily functions.
  • Followed infection control procedures.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases.
  • Examined patients and dispensed medications as needed.
  • Effective counseling in health maintenance and disease management.
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans.
  • Closely monitored acute conditions.
  • Monitored patient reactions to drugs and carefully documented all information regarding the patient.
  • Ensured HIPAA compliance.
  • Followed infection control procedures.
  • Assisted patients with daily functions.
  • Monitored fluid intake and output levels.
  • Extensive experience working in homes with disabled children and adults.
  • Measured urine and delivered specimens to lab.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.

Cashier/Crew Trainer

McDonald's
3221 Lincolnway West South Bend, Indiana
05.1999 - 08.2007
  • Operated the drive-through window and sales register quickly and efficiently.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Promptly and empathetically handled guest concerns and complaints.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Prepared all food orders within a 2-3 minute time frame.
  • Verified that prepared food met all standards for quality and quantity.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.

Night Auditor

Comfort Inn & Suites
South Bend, Indiana
03.2006 - 07.2007
  • Controlled cash and credit card payment transactions at front desk.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Followed company security and check-in policies and procedures and reported suspicious activity to Supervisor.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Oversaw night auditing of daily room occupancy and hotel revenue.

Education

Bachelor of Arts - Business Management

University of Phoenix
Tempe, AZ
11.2022

Associate of Arts - Business Fundamentals

University of Phoenix
Tempe, AZ
09.2021

GED -

Four County Area Vocational Cooperative
2007

Skills

  • Strong work ethic
  • Talented multi-tasker
  • Flexible thinker
  • Marketing and advertising
  • Scheduling
  • Staff Supervision
  • Inventory Control
  • Store Management
  • Staff Management
  • Family services
  • Problem-Solving
  • Cultural Awareness
  • Excellent Communication
  • Teamwork and Collaboration

Affiliations

University of Phoenix

Veteran Affairs

DCFS Los Angeles County

References

Cathy Espinoza (661) 492-3162 -Family Dollar - Store Manager

Pandora Cook (661) 942-4719 ext 101 - AVPH - Assessment Worker

Zoila Smith (661) 223-4228 - DCFS Palmdale, CA - Social Worker

Dr. Kasey Marsh ( 661) 522-6774 - High Desert Behavioral Health Urgent Care Center - Administrator


Timeline

Barista

Starbucks
05.2022 - Current

Specialized Foster Parent

DCFS, Los Angeles Co
06.2019 - Current

Assistant Store Manager

Family Dollar Stores Inc
11.2017 - 09.2021

Web designer/ Marketer

Busted Knuckles Towing and Transport
04.2016 - 06.2016

Head of Acquisitions/ Author

Butterfly Books Publishing
03.2016 - 03.2017

Ics Associate/Inventory

Wal-Mart
05.2011 - 05.2012

Human Resource Specialist/Soldier

U.S. Army
08.2007 - 01.2011

Night Auditor

Comfort Inn & Suites
03.2006 - 07.2007

Certified Nurse Assistant

Ironwood Rehabilitation Center
03.2006 - 08.2007

Cashier/Crew Trainer

McDonald's
05.1999 - 08.2007

Bachelor of Arts - Business Management

University of Phoenix

Associate of Arts - Business Fundamentals

University of Phoenix

GED -

Four County Area Vocational Cooperative

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ELTONIQUE-NATASHA DOTSON