Eluanda Mitchell
Upper Marlboro,USA
Summary
Professional with high standards and a result-driven approach, prepared for the role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
27
27
years of professional experience
Work History
Office Manager
Allcare
04.2021 - Current
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Oversaw the maintenance of office equipment, ensuring minimal downtime and optimal functionality.
- Managed 15 employees with various personalities and from different cultures for a large 20-physician practice.
- Manage human resources functions (interview, hire, onboarding, payroll, performance reviews, and staff accountability).
- Manage controllable costs to sustain and grow profitability (inventory, supplies, payroll, and maintenance).
- Maintain financial management, including billing, collections, and budgeting processes.
- Collaborate with the marketing team on events, promotions, social media, and practice development initiatives.
- Ensure the practice and infusion suite complies with all relevant federal and state healthcare regulations, including HIPAA, and OSHA.
- Prepare and train for annual JCAHO and OSHA inspections.
- Coordinate company-wide meetings using Teams and Outlook, take meeting minutes, and upload them for future reference.
- Manage employees' schedules to ensure coverage for all shifts
- Work closely with our EHR company to identify and resolve maintenance problems, and patient account discrepancies.
- Conduct daily morning huddles and staff meetings to ensure effective communication and staff expectations.
- Coordinate BLS and clinical skill refreshers (OSHA, venipuncture, EKG, injections, point-of-care testing).
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Handled sensitive employee and client information with utmost confidentiality, maintaining HIPAA standards.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed and maintained comprehensive policy and procedures manual, ensuring all staff were informed of office protocols.
- Enhanced team morale and reduced turnover through development of comprehensive staff recognition program.
- Reduced no-show rates by introducing reliable appointment reminder system.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Assisted with regulatory issues such as compliance.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
Medical Assistant Coordinator
National Institutes of Health (NIH)
07.2017 - 04.2021
- Responsible for providing medical assistants with daily on-site guidance and ensuring efficient clinic workflow.
- Resolve day-to-day workflow and patient-related matters.
- Acts as a point of contact for scheduling matters.
- Manage medical records requests from outside sources (lawyers, insurance companies).
- Provide input to the supervisor for the performance management and evaluation process for medical assistants and/or medical office assistants.
- Maintained a log of all medical equipment, including maintenance sheets.
- Take inventory of supplies, equipment, and medications.
- Attend staff meetings, and provide input into the agenda.
- Coordinate continuing education opportunities for medical assistants to promote professional development and improve skill sets.
- Assisted in the recruitment and hiring process for new medical assistants, ensuring a strong match between candidates'' skills and clinic requirements.
- Demonstrated commitment to patient privacy by strictly enforcing HIPAA regulations and maintaining confidentiality in all interactions with sensitive information.
- Promoted a culture of safety among staff members through rigorous adherence to infection control protocols and proper handling of hazardous materials.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Reduced operational costs through careful oversight of supply orders, contract negotiations, and budget management.
- Optimized resource allocation within the clinic by carefully monitoring personnel schedules, equipment availability, and exam room utilization.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Streamlined administrative tasks by implementing new organization systems for files, documents, and supplies inventory management.
Medical Assistant
ABC Cardiology, Washington Hospital Center
09.2011 - 06.2016
- Triage all patients as they arrive for their office visits (Ht, Wt, BP, CC)
- Create, update, and enter all demographics, medications, vital signs, and complaints into NextGen
- Provide support and assistants to patients with Holter or event monitor hook ups (creating baselines and how to record them)
- Administer blood sugar test (finger Stick) and EKG’s
- Responsible for monitoring all patients who are on Coumadin (labs, dosage changes, and frequency)
- Perform stress testing under the direct supervision of a physician, including nuclear testing
- Performed heavy blood draws
- Assisted patients with prescription refills, prescription education, and usage
- Provide phone triage when patients call in with questions
- Assist the Dr. with minor in office procedures
- Monitor patients BP during stress protocol studies
- Kept abreast on sanitation of the exam rooms and the MA workstation
- Complete inventory checklist daily
Medical Assistant
Occupational Medical Services (CSC)
12.2007 - 09.2011
- Served as a key member of the Occupational Medical Services healthcare team. I assisted
- 7 MD’s, 3 PA’s, and 8 RN’s, and floated to various departments within the medical center, which included Transplant Services, Allergy, Pulmonary, Dermatology, and Rheumatology
- Measured vital signs, chart chief complaints
- Prepare patients for onboarding physicals (assuring that all medical history is updated and correct)
- Provide patient education with regards to office policies, medications, management of diseases, home treatments and special diets
- Administered spirometry/full pulmonary function test
- Perform allergy skin testing, EKGs, and ear lavages
- Performed DOT drug testing, hearing conservation testing, and eye exams
- Changed dressings, apply bandages, removing sutures, and other first aid procedures
- Prepare individual teaching tools for patient and family members
- Maintain supplies, equipment, stocking, and sterilizing instruments
- Dispose of biohazard waste according to OSHA standards
- Clean and sterilize instruments and dispose of contaminated supplies
- Direct patients to the online education via in-services and/or access to outside seminars and workshops, and maintains continuing education files
Medical Assistant, Pediatrics
Kim A. Kelly Pediatrics
04.2002 - 12.2007
- Educated families on pediatric health topics and preventive care measures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Preformed PKU's on newborns
- Maintained the Maryland Vaccine Program for over 100 pediatrics
- Administered vaccinations and documented immunization records accurately.
- Assisted pediatricians in conducting patient assessments and examinations.
Medica Assistant, Internal Medicine
Lisa Sapperstein, MD
12.1998 - 04.2003
- Educated patients on treatment plans, medications, and follow-up care procedures.
- Administered patient assessments and documented medical histories efficiently.
- Assisted in preparing examination rooms and ensuring cleanliness standards were met.
- Supported physicians during examinations by providing necessary instruments and information.
- Increased clinic efficiency by expertly administering injections, drawing blood samples, and performing EKGs under physician supervision.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Greenbelt, MD08.2005
Certified Medical Assistant - Medical Assistant
Applied Career Training
Arlington, VA10.1998
High School Diploma - undefined
Wurzburg American High School
Wurzburg, Germany09.1997
Skills
- Effective leadership and team building abilities
- Coordination of multi-provider healthcare settings
- In-depth understanding of OSHA, HIPAA, JCAHO, and CLIA standards
- Financial Management
- Quality Assurance
- Staff Management
- Human Resources
- Organizational skills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Adaptability and flexibility
- Excellent communication
- Attention to detail
- Office operations management
- Budget management
Timeline
Office Manager
Allcare
04.2021 - Current
Medical Assistant Coordinator
National Institutes of Health (NIH)
07.2017 - 04.2021
Medical Assistant
ABC Cardiology, Washington Hospital Center
09.2011 - 06.2016
Medical Assistant
Occupational Medical Services (CSC)
12.2007 - 09.2011
Medical Assistant, Pediatrics
Kim A. Kelly Pediatrics
04.2002 - 12.2007
Medica Assistant, Internal Medicine
Lisa Sapperstein, MD
12.1998 - 04.2003
Certified Medical Assistant - Medical Assistant
Applied Career Training
High School Diploma - undefined
Wurzburg American High School
Bachelor of Science - Healthcare Administration
University of Phoenix