Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elva Barrera

Glendale,CA

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

19
19
years of professional experience

Work History

Parks Maintenance Worker

City of Los Angeles
Los Angeles
12.2023 - Current
  • Cleaned up debris from trails, walkways and open spaces within the parks.
  • Performed regular maintenance and upkeep of park grounds, facilities and equipment.
  • Cleaned and removed litter from parks, parking lot and other public areas.
  • Maintained inventory of tools, supplies and materials required for park maintenance.

Store Manager

Claire's Stores
Glendale, CA
06.2010 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated and maintained store signage and displays.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Developed and maintained store policies and procedures.

IHSS Care Provider

In Home Supportive Services
Los Angeles
07.2007 - Current
  • Monitored medication schedules and administered medications as needed.
  • Responded promptly to emergency situations in accordance with established protocols.
  • Recorded client progress notes on a regular basis.
  • Managed client finances including paying bills, tracking expenses.
  • Maintained a clean, safe environment for clients in their homes.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Managed patient transportation and appointment scheduling.

Assistant Manager

Payless ShoeSource
Los Angeles, CA
08.2007 - 09.2008
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.

Sales Associate

Victoria's Secret
Los Angeles, CA
02.2006 - 07.2007
  • Greeted customers and provided exceptional customer service.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Education

High School Diploma -

Century High School
Santa Ana, CA
06-2006

Skills

  • Customer Service Management
  • Team Development
  • Opening and closing procedures
  • Employee Scheduling
  • Customer Service
  • Store opening and closing procedures
  • Team Leadership
  • Reliable and Dependable
  • Multitasking
  • Goal Setting
  • Organizational Skills

Languages

English
Professional
Spanish
Professional

Timeline

Parks Maintenance Worker

City of Los Angeles
12.2023 - Current

Store Manager

Claire's Stores
06.2010 - Current

Assistant Manager

Payless ShoeSource
08.2007 - 09.2008

IHSS Care Provider

In Home Supportive Services
07.2007 - Current

Sales Associate

Victoria's Secret
02.2006 - 07.2007

High School Diploma -

Century High School
Elva Barrera