Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elva Bell

Oak Park,MI

Summary

Detail-oriented quality control technician offering several years monitoring production to consistently produce safe and appealing products. Excellent knowledge of quality standards and good manufacturing practices (gmp). Work exceptionally well in deadline-driven environment through prioritization and self-management. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

20
20
years of professional experience

Work History

Administration/Sales/Customer Service

Tina Marie Shop
Southfiled, MI
10.2017 - 06.2023
  • Greeted customers, assessed their needs and provided appropriate services.
  • Maintained customer records and updated them as necessary.
  • Answered incoming calls promptly and professionally.
  • Resolved customer complaints quickly and efficiently.
  • Collected cash payments from customers or charged purchases to credit cards.

Quality Control Senior Technician

Bridgewater Interiors Adient
Warren, MI
09.2003 - 04.2023
  • Identified non-conforming parts or processes and initiated corrective action plans.
  • Conducted inspections of incoming raw materials, components, and finished products to ensure compliance with applicable specifications.
  • Ensured that all equipment used in the production process was properly calibrated and functioning correctly.
  • Analyzed customer complaints, identified root cause, implemented corrective actions, and monitored effectiveness of changes made.
  • Trained personnel on proper use of quality control tools and techniques.
  • Conducted frequent quality and compliance reviews of production work.
  • Recorded lot numbers and serial numbers in ERP system for traceability of produced items.

Education

Associate of Science - Human Resources Human Relations

University of Phoenix
Tempe, AZ
03-2025

Skills

  • Complaint Handling
  • Workflow Management
  • Customer Service
  • Strong Work Ethic
  • Records Management
  • Attention to Detail
  • Reporting and documentation
  • Quality Inspection
  • Conflict Resolution
  • Multitasking and Organization

Timeline

Administration/Sales/Customer Service

Tina Marie Shop
10.2017 - 06.2023

Quality Control Senior Technician

Bridgewater Interiors Adient
09.2003 - 04.2023

Associate of Science - Human Resources Human Relations

University of Phoenix
Elva Bell