Elva Brown
San Francisco,CA
Summary
Proven Course Consultant with a track record of enhancing customer satisfaction through effective communication and relationship building. At Small Code King Children's Programming, I excelled in multitasking and adaptability, significantly improving client engagement. Skilled in active listening and problem-solving, I consistently achieve positive outcomes in customer consultations and learning plan development.
Overview
7
7
years of professional experience
Work History
Course Consultant
Small Code King Children's Programming Training
06.2023 - 04.2024
- Responsible for achieving the monthly sales target.
- Invite parents take their children to participate in offline demos by phone.
- Coordinate and arrange demos.
- Responsible for receiving visiting parents and students,providing professional consulting and services to customers,understanding their needs and signing product contracts.
- maintain excellent communication with children,parents,staff and school personnel.
Study Advisor
I2 Educational English Training School
03.2021 - 05.2023
- Help parents and students familiarize themselves with learning software and teaching resources.
- Track the learning effect of the students throughout the process, manage, maintain and replay to the students' inquires in a timely manner
- pay attention to students' classroom performance and after-class review to ensure that students learn effectively and help solve problems in the learning process.
- Pay attention to the attendance status of students ,maintain close communication with parents ,and help solve needs.
- Establish a solid trust relationship with parents and constantly improve the satisfaction of parents.
- Assist parents to renew their fees.
Course Consultant
Beijing Hampson English Training School
02.2017 - 02.2021
- Responsible for achieving the monthly sales target.
- Invite parents take their children to participate in offline demos by phone.
- Coordinate and arrange demos.
- Responsible for receiving visiting parents and students,providing professional consulting and services to customers,understanding their needs and signing product contracts.
- maintain excellent communication with children,parents,staff and school personnel.
Education
Junior College Diploma -
Chengdu Normal University
Chengdu09.2012
Skills
- Active Listening
- Relationship Building
- Interpersonal Communication
- Effective Communication
- Problem-solving aptitude
- Multitasking Abilities
- Adaptability and Flexibility
Languages
English
Limited Working
Timeline
Course Consultant
Small Code King Children's Programming Training
06.2023 - 04.2024
Study Advisor
I2 Educational English Training School
03.2021 - 05.2023
Course Consultant
Beijing Hampson English Training School
02.2017 - 02.2021
Junior College Diploma -
Chengdu Normal University
Similar Profiles
Derek ValentinDerek Valentin
Scheduler at CODE Blue AHA Training CenterScheduler at CODE Blue AHA Training Center
Natalie Renee GraceNatalie Renee Grace
MSW Clinical Intern at Small Talk Children's Advocacy CenterMSW Clinical Intern at Small Talk Children's Advocacy Center
Hailey SykoraHailey Sykora
Childcare Teacher at Small Miracles Children's CenterChildcare Teacher at Small Miracles Children's Center