Elva Castillo
San Antonio
Summary
Accomplished Door Monitor at CYROD with expertise in surveillance techniques and strong interpersonal skills. Enhanced security by reducing unauthorized access incidents.. Trained staff on safety protocols, fostering a secure and welcoming environment. Known for reliability and adaptability, consistently delivering exceptional customer service and maintaining a professional demeanor.
Overview
14
14
years of professional experience
Work History
Door Monitor
CYROD
01.2001 - 04.2015
- Monitored entry and exit points to ensure safety compliance and security protocols.
- Conducted regular inspections of premises to identify potential hazards and security breaches.
- Assisted in emergency response efforts, coordinating with local authorities as needed.
- Trained new staff on safety procedures and operational guidelines for door monitoring.
- Analyzed incident reports to identify trends and recommend preventative actions for future incidents.
- Fostered positive relationships with visitors, addressing concerns promptly to maintain a welcoming environment.
- Participated in ongoing training initiatives to stay informed on best practices within the field of facility security management.
- Offered assistance to guests with special needs or accommodations, ensuring their comfort and safety throughout their visit.
- Educated building occupants on proper entrance procedures and protocols, reducing instances of policy violations.
- Reduced incidents of unauthorized access by vigilantly inspecting visitor credentials and maintaining accurate logs.
- Provided exceptional customer service to visitors, addressing questions and concerns while maintaining a professional demeanor.
- Managed access requests efficiently, verifying authorization for building entrance according to established guidelines.
- Maintained a safe environment for staff and visitors through strict enforcement of access control policies.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
Education
GED -
South San High School
San Antonio, TXSkills
- Patience and tolerance
- Surveillance techniques
- Assertiveness
- Security awareness
- Fire safety
- Complaint handling
- Professional appearance
- Incident reporting
- Strong interpersonal skills
- Team player
- Customer service
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Punctuality
- Multitasking
- Reliability
- Adaptable and flexible
- Excellent communication
- Self motivation
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Door Monitor
CYROD
01.2001 - 04.2015
GED -
South San High School