Elva Hurtado
Hacienda Heights,CA
Summary
Proactive and meticulous Office Administrator with over 25 years of experience in the Dental industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
I am highly-motivated with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
26
26
years of professional experience
Work History
Dental Office Manager
Walnut Hills Dentistry
Walnut Hills, CA
01.1997 - Current
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Skills
- Administration and Operations
- Leadership and Change Management
- Friendly and Relatable
- Travel Coordination
- Claim Verifications
- Payroll Administration
- Office Equipment Management
- Employee Performance Evaluations
- Customer Accounts Management
- Supply Replenishment
- New Hire Orientation
- Computerized Maintenance Management Systems
- Software Applications
- Inquiry Requests
- Operational Requirements
- Report Preparation and Analysis
- Implementation Guidance
- Protective Coatings
- Clerical Support
- Oral Health Care
- Postoperative Care
- Dental Prosthetics
Languages
Spanish
Native or Bilingual
Timeline
Dental Office Manager
Walnut Hills Dentistry
01.1997 - Current
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