Summary
Overview
Work History
Education
Skills
Timeline
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Elva Johnson

326 Montgomery Ave ,FL

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Olive Garden. Proven track record in upselling techniques and fostering guest engagement, leading to increased sales and repeat business. Adept at training team members and maintaining high cleanliness standards in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Server

Olive Garden
12.2019 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Streamlined order-taking process to minimize wait times for diners.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Jewelry Sales Associate

Zales The Diamond Store
08.2015 - 02.2019
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
  • Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
  • Expanded store offerings by keeping abreast of industry trends and sourcing unique pieces that appealed to diverse clientele tastes.
  • Enhanced store reputation through effective communication and relationship-building with clients.
  • Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
  • Developed comprehensive understanding of client preferences, allowing for targeted marketing efforts that led to higher revenue generation.
  • Engaged with customers to understand their needs, leading to more effective and personalized sales pitches.
  • Collaborated with management team to improve overall sales strategies and store operations.
  • Resolved customer complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
  • Adapted quickly to new product lines and trends, keeping store's offerings fresh and appealing.
  • Built personal clientele list by providing exceptional service, securing repeat business and referrals.
  • Implemented client follow-up system, strengthening customer relationships and encouraging feedback.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Associate

Target
10.2013 - 06.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Performed cash, card, and check transactions to complete customer purchases.

Cosmetic Counter Manager

Lancome Cosmetics
06.2005 - 02.2011
  • Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
  • Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
  • Recruited, hired, and trained employees in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
  • Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
  • Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
  • Improved overall efficiency at the cosmetic counter by implementing new organizational systems for inventory management.
  • Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
  • Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
  • Fostered a positive work atmosphere through open communication channels among team members.
  • Analyzed sales, wrote sales reports, and set sales goals for cosmetics counter at Joliet
  • Conducted regular performance reviews for staff members, identifying areas for improvement and implementing appropriate coaching strategies.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Trained newly hired sales team in upselling techniques.
  • Submitted reports to senior management to aid in business decision-making and planning.

Education

Breidholtskoli
Reykjavik
05-1997

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Quality control
  • Upselling techniques
  • Server training
  • Customer feedback management
  • Calm demeanor
  • Team member support
  • Adaptable and flexible
  • Team leadership
  • Cool under pressure
  • Excellent communication

Timeline

Server

Olive Garden
12.2019 - 03.2024

Jewelry Sales Associate

Zales The Diamond Store
08.2015 - 02.2019

Sales Associate

Target
10.2013 - 06.2015

Cosmetic Counter Manager

Lancome Cosmetics
06.2005 - 02.2011

Breidholtskoli

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Elva Johnson