Elva Leyva
El Paso,USA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Front End TA
Walmart
El Paso
04.2024 - Current
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Engaged customers through active listening and personalized service.
- Processed sales transactions efficiently using point-of-sale systems.
- Trained new sales associates on product knowledge and customer service techniques.
- Resolved customer inquiries and complaints with professionalism and care.
- Maintained product displays to ensure visual appeal and organization.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Office Manager's Assistant
Food Lion
Fayetteville, NC
09.2022 - 04.2024
- Maintained accurate records of financial transactions and organized ledgers.
- Received and recorded cash, checks and transfers.
- Provided administrative support to the Office Manager including filing, photocopying, faxing, scanning and data entry tasks.
- Processed payroll information accurately and submitted on time according to established procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Customer Service Representative
Verizon Wireless
Fayetteville, NC
08.2022 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Consulted with customers to resolve service and billing issues.
Customer Service Representative
Teleperformance
El Paso, Texas
11.2021 - 03.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
Alorica Calling Center
El Paso, Texas
06.2020 - 03.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Medical Assistant
Regent Cross Medical Clinic
El Paso, Texas
01.2019 - 06.2020
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Collected samples from patients for laboratory testing purposes.
- Performed venipuncture and other blood collection procedures according to established standards.
Caregiver
Alamo Consumer Direct
El Paso, TX
01.2018 - 06.2020
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Education
Associate of Science - Medical Assisting
Southwest University at El Paso
El Paso, TXHigh School Diploma -
Americas High School
El Paso, TXSkills
- Customer Service
- Administrative Support
- Expense Reporting
- Bookkeeping
- Payroll Processing
- Financial Reporting
- Blood collection
- HIPAA Compliance
- Patient Care
- First Aid
- Bilingual
- Multitasking
- Customer service
- Problem solving
- Financial transaction processing
Timeline
Front End TA
Walmart
04.2024 - Current
Office Manager's Assistant
Food Lion
09.2022 - 04.2024
Customer Service Representative
Verizon Wireless
08.2022 - 09.2022
Customer Service Representative
Teleperformance
11.2021 - 03.2022
Customer Service Representative
Alorica Calling Center
06.2020 - 03.2021
Medical Assistant
Regent Cross Medical Clinic
01.2019 - 06.2020
Caregiver
Alamo Consumer Direct
01.2018 - 06.2020
Associate of Science - Medical Assisting
Southwest University at El Paso
High School Diploma -
Americas High School