Elva Lopez
Van Nuys,California
Summary
Results-driven aerospace professional with 20 years of experience in cultivating strong relationships with stakeholders. Demonstrates exceptional dependability and attention to detail while managing multiple priorities. Proven expertise in leveraging creativity and industry insights to spearhead continuous improvement initiatives. Committed to applying extensive knowledge in a new venture, enhancing both operational efficiency and interpersonal skills.
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Overview
21
21
years of professional experience
Work History
Contract Administrator
Parker Meggitt Aerospace
Simi Valley, CA
01.2020 - Current
- Evaluate customer performance requirements, delivery schedules, and reviews estimates of material and labor costs for production and return for service units
- Negotiate requirements across multiple customers, products, and internal teams
- Focuses on repair process and stock allocation issues to maximize customer service levels
- May re-prioritize repair schedule to meet customer commitments
- Investigate and resolves claims or complaints by collecting and analyzing information
- Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning invoices or billing discrepancies; researches account histories to assist in collection activities
- Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional teams
Contract Administrator
Crane Aerospace & Electronics
Burbank, CA
01.2014 - 01.2020
- Manage annual price escalations by working with functional teams to implement appropriate price changes based on contractual language or standard processes
- Successfully manage business agreements, LTAs, contractual disputes, pricing agreements and major contract changes
- Initiate contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups; Monitor contract performance to assure compliance
- Interpret and enter purchase order requirements into ERP system and provide order acknowledgements to customers
- Communicate with customer and Internal personnel on a daily basis and ensure deliveries are on schedule to achieve customer satisfaction
- Manage customer returns through R&O process by working with corresponding functional departments that include receiving, production, quality and shipping department
- Respond to customer's proposal requests by working with other functional departments to create a complete proposal package
- Enter and manage sales orders in accordance with customer's demand/PO using standard verification process for order fulfillment for all assigned customers
- Work with program managers on new development programs to ensure parts, pricing, production, and purchasing are aligned to ensure all teams are prepare for the release of new programs
- Verify purchase order requirements are consistent with standard terms and conditions and/or specific customer contractual requirements
- Flow-down requirements as required to appropriate departments
- Review and process request for quotation and purchase order changes from customers; confirm price and delivery
- Review forecasting/consumption reports, in support of the demand management process, to efficiently and effectively manage customer demand
- Coordinate with the appropriate Crane Aerospace team members to achieve and maintain a high level of visibility with respect to customer delivery status and manage resolution of delivery issues
- Understand and communicate current and future customer needs and expectations; Establish and maintain strong relationships at all levels within the customer organization
- Schedule and plan new product introduction (NPI) hardware shipments and milestone billings through the coordination with cross-functional teams in order to drive successful timely launch of new programs/products
- Validate customer scorecards and contest any findings that are not in line with actual performance
- This includes the comparison of customer and internal delivery data in order to ensure we are aligned with our customer's scorecard rating
Customer Account Manager
HAECO Americas
Pacoima, CA
01.2010 - 01.2014
- Manage all international account and domestic accounts, work as a direct link between the customer and the company, serve as a mediator and looked for the best solutions for both parties
- Manage PO requirements, by working with planning department, program management, accounting, and production managers to ensure customer needs are met
- Work closely with planning department and understand the principles of MRP features and capabilities
- In working with international accounts, I ensure customer/company is within our ITAR compliance requirements
- Control RMA log control all facet of the process from beginning to end
- Help developed a robust RMA processes to ensure it meets FAA repair station requirements
- Developed RMA forms and new procedures to facilitate accurate information to our quality department, accounting and production
- Have secure large orders from The Boeing Company for C17 program; ensure all Boeing contract terms and agreements are followed
- Process all seat projects, ensure contract, pricing, and ODD are executed
- Negotiate pricing terms, lead time and freight on all spare orders
- Work with Engineering on any discrepancies on CMM (Component Maintenance Manuals), able to understand prints
- Work closely with customers to meet their RFQ needs
- Verify pricing ensure we have forecast orders for common parts
- Have meet all goals set for spare bookings every year since 2006
- Establish tracking systems to allow clear view of bookings and shipping numbers
- Handle entire process for international customers including customer concerns
- Have established strong communication with KEMA auditors that allow us to have no findings in the customer care department
- Was part of the activities committee; help coordinate all company events
- Belonged ERT (Emergency Response Team); CPR and First Aid trained
Contract Administrator Supervisor
HAECO Americas
Pacoima, CA
01.2004 - 01.2010
- Implemented a PMA & TSO check and balance that allows only buildable parts to be released to the production floor
- Belonged the ERT (Emergency Response Team); CPR and First Aid trained
- Managed 7-10 people and supervised them successfully for the time of my employment at HAECO
- Created new KPIS to measure work performance generated by the contract department
- Successfully negotiated major business agreements, LTAs, Contractual disputes, pricing agreements and major contract changes
- Forecasted sales and determine anticipated demand; coordinate with Demand Management and forecasting group to understand specific customer or market segment requirements
- Initiated contract requirements flow-down, ensuring that contract agreements are known and communicated to the appropriate functional groups
- Ensured department maintained current contractual documents, like Non-Disclosure Agreements, contractual and financial records
Education
Program Management Certificate -
UCLA
01.2018
Associate Degree -
Los Angeles Mission College
01.2005
Skills
- Experience with Customer Portal Management
- Export Administration Regulations
- Incoterms
- ITAR Compliance
- Expert knowledge of FAR/DFAR
- Government Procurement Standards
- ERP system usage
- Implementing department processes
- Interpreting department procedures
- Self-Directed Work Ability
- Intermediate to advanced Microsoft Office skills
- Effective Communication
- Skilled in Building Customer Relationships
- Strategic Problem Resolution
- Proactive Inquiry Management
- Contract performance monitoring
Knowledge Abilities
- Knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance.
- Expert knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements.
- An expert understanding of pricing principles, how to research invoices, payments, and debits; business acumen with the ability to clearly recognize risk elements in business transactions.
- Able to use ERP system; Implement and interpret department processes and procedures.
- Ability to perform work with minimal direction; Intermediate to advanced Microsoft Office skills (Word and Excel); Strong communication skills including verbal and written.
- Able to provide excellent Customer Service through communication and problem solving to include but not limited to quick response to Customer inquiries (calls and e-mails), using resources as required to ensure customer satisfaction.
Timeline
Contract Administrator
Parker Meggitt Aerospace
01.2020 - Current
Contract Administrator
Crane Aerospace & Electronics
01.2014 - 01.2020
Customer Account Manager
HAECO Americas
01.2010 - 01.2014
Contract Administrator Supervisor
HAECO Americas
01.2004 - 01.2010
Program Management Certificate -
UCLA
Associate Degree -
Los Angeles Mission College
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