Elva Molina
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Assistant
Eleve Health
12.2022 - 06.2023
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Served as liaison between departments to facilitate effective communication throughout the company.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Worked with senior management to initiate new projects and assist in various processes.
Benefit Advisor
Voluntary Benefit Advisors
05.2022 - 12.2022
- Managed high call volumes approximately 8-16 scheduled calls and 150 -300 outbounds efforts daily, while providing exceptional customer support and maintaining professional composure.
- Participated actively in coaching sessions, incorporating feedback to continuously improve sales techniques and overall performance.
- Navigate multiple systems for different companies, such as Selerix, UltiPro, ADP, Ease, and more
- Deliver high-level review of benefit plans to participants in easy to understand terms in order to educate each on available options.
Employee Benefits Representative
Workplace Solutions
10.2021 - 11.2022
- Assisted employees in selecting appropriate benefit plans, addressing individual needs and concerns filling gaps in coverage.
- Completed open enrollment events, delivering clear information on available benefits packages to employees including Health, Life, Disability, Dental, Vision & voluntary coverages.
- Interact with clients on 1:1 basis to enhanced employee understanding of benefit options by conducting informative enrollment sessions.
- Consulted with and counseled employees on eligibility for insurance, amounts of coverage, benefits premiums, and claims procedures.
Assistant Office Manager
Farmers Insurance
04.2021 - 07.2022
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Played key role in developing effective employee training programs, which led to increased in overall staff competency.
- Managed daily operations, ensuring timely completion of tasks and maintaining well-organized work environment.
Chiropractic Office Assistant
In8loveWellness
08.2018 - 04.2021
- Responsible for observing and performing patient's therapies, such as mechanical traction, trigger point therapy, laser, exercises, spinal decompression therapy
- Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
- Assisted in marketing efforts to attract new clients to chiropractic practice through community outreach events participation.
- Duties include but are not limited to incoming/outgoing phone calls, scheduling and confirming appointments, insurance verification, payment collection, answering emails, scanning and copying, organizing and sanitizing, patient instruction in rehabilitative room, and continuous training to staff.
Education
Bachelor of Arts - Psychology
University of California - Santa Cruz
Santa Cruz, CA06.2017
Skills
- Excellent time management
- Problem-solving abilities
- Call center experience
- Staff Training and Development
- Exceptional customer service and relation skills
- Computer Proficiency: Macintosh, Microsoft, Word, PowerPoint, Excel, Google Suite of Tools
Certification
- Property and Casualty License - 2021- Present
- Life Only License - 2021 - Present
- Accident and Health License - 2021 -Present
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Assistant
Eleve Health
12.2022 - 06.2023
Benefit Advisor
Voluntary Benefit Advisors
05.2022 - 12.2022
Employee Benefits Representative
Workplace Solutions
10.2021 - 11.2022
Assistant Office Manager
Farmers Insurance
04.2021 - 07.2022
Chiropractic Office Assistant
In8loveWellness
08.2018 - 04.2021
Bachelor of Arts - Psychology
University of California - Santa Cruz
Similar Profiles
Catherine OrtizCatherine Ortiz
Medical Esthetician & Phlebotomist at Eleve Med SpaMedical Esthetician & Phlebotomist at Eleve Med Spa
Nicole LyneNicole Lyne
Photo Editor /Website Editor at Eleve DancewearPhoto Editor /Website Editor at Eleve Dancewear
Taruna KaurTaruna Kaur
Senior Business Development Manager at Eleve Media Private LtdSenior Business Development Manager at Eleve Media Private Ltd
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group
IRIS LOPEZIRIS LOPEZ
Senior Improvement Coach at CORE DistrictsSenior Improvement Coach at CORE Districts