Elva Moreno
Laredo,TX
Summary
Motivated and detail-oriented individual with a strong desire to secure an entry-level position in medical billing and coding. Utilizes exceptional organizational skills and in-depth knowledge of healthcare systems to ensure accurate and timely billing processes. Recently completed comprehensive training in medical coding and billing principles, including HIPAA, ICD-10, and CPT coding. Committed to continuous learning and contributing to the efficiency of health administrative operations.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Salesperson
LFD Homefurishing
07.2020 - Current
- Delivered exceptional customer service, assisting clients with product selection, providing recommendations based on their needs and preferences
- Managed product inventory and ensured the showroom was well-organized, visually appealing, and stocked with current merchandise
- Processed sales transactions, returns, and exchanges accurately, maintaining a high level of customer satisfaction and operational efficiency
- Developed in-depth knowledge of furniture and home décor products, keeping up with trends to provide expert advice to customers
- Worked closely with the management team to meet sales targets and drive store profitability
- Built and maintained long-term customer relationships, resulting in repeat business and referrals
- Supported store promotions and special events, contributing to increased sales and brand awareness
- Trained and mentored new sales associates, fostering a collaborative and positive team environment
Assistant Manager
Kirkland
06.2019 - 02.2020
- Assisted the Store Manager in overseeing daily operations, ensuring smooth store functionality and a positive customer experience
- Supervised, trained, and motivated a team of sales associates, fostering a high-performance culture and ensuring excellent customer service
- Managed inventory control, including stock ordering, receiving shipments, and maintaining organized product displays
- Handled customer inquiries, concerns, and complaints professionally, resolving issues in a timely and effective manner to maintain customer satisfaction
- Contributed to the development and implementation of sales strategies, helping the store consistently meet or exceed monthly sales goals
- Conducted employee performance evaluations and provided ongoing coaching and feedback to improve team productivity and morale
- Assisted with scheduling and payroll management, ensuring adequate staffing levels during peak hours and compliance with labor laws
- Monitored store visual standards, ensuring compliance with brand guidelines and merchandising strategies
- Supported the Store Manager with administrative duties, including reporting, budgeting, and maintaining store records
Assistant Store Manager
LFD Homefurishing
10.1989 - 06.2019
- Supported the Store Manager in overseeing all aspects of daily store operations, ensuring exceptional customer service, efficient workflow, and adherence to company policies
- Supervised and mentored a team of sales associates, providing ongoing training, motivation, and performance evaluations to maintain high standards of service and productivity
- Managed inventory control, including product ordering, receiving shipments, organizing stock, and ensuring shelves were consistently well-stocked and visually appealing
- Implemented sales strategies to drive revenue growth, consistently meeting or exceeding monthly and annual sales targets
- Assisted with scheduling, payroll, and staffing management to optimize store efficiency and ensure appropriate coverage during peak business hours
- Cultivated long-lasting customer relationships by addressing inquiries and resolving issues promptly, enhancing customer loyalty and repeat business
- Played a key role in store merchandising, ensuring all displays and product placements adhered to visual standards and were aligned with current trends
- Collaborated with the Store Manager on budgeting, financial reporting, and maintaining accurate records of sales and inventory levels
- Led the store in achieving key performance indicators (KPIs) related to sales, customer satisfaction, and operational efficiency
- Contributed to the successful implementation of promotional events, store openings, and seasonal campaigns, driving foot traffic and increasing sales
Education
Certificate in Medical Billing & Coding -
Laredo College
Laredo, TX01.2025
Associate Degree - Interior Design
Bauder College
Arlington, TX05.1987
Skills
- Knowledge ICD-10,CPT,HCPCS Codes
- Insurance Knowledge: Private and Public
- Claims Tracking Proficiency
- Billing Management
- Knowledge of HIPAA Regulations
- Clinical Terminology Knowledge
- Effective Communication Skills
- Effective Time Management
Certification
Certified Billing and Coding Specialist (CBCS), NHA, 01/01/25, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Salesperson
LFD Homefurishing
07.2020 - Current
Assistant Manager
Kirkland
06.2019 - 02.2020
Assistant Store Manager
LFD Homefurishing
10.1989 - 06.2019
Associate Degree - Interior Design
Bauder College
Certificate in Medical Billing & Coding -
Laredo College
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