Elva Pettit
Escondido,CA
Summary
Dynamic food and nutrition professional with proven expertise at Palomar Health, excelling in customer service and food safety. Recognized for enhancing guest experiences through effective communication and problem-solving skills. Adept at training new employees and maintaining high-quality standards, ensuring operational efficiency and customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
24
24
years of professional experience
Work History
Food and Nutrition
Palomar Health
Escondido, CA
01.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Collected payments and provided accurate change.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Sanitized surfaces after each use following standard sanitation practices.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Followed proper sanitation procedures during food preparation and storage.
- Trained new employees on grill operations and safety protocols.
- Grilled vegetables such as onions, peppers and mushrooms for burgers and sandwiches.
- Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
- Sanitized workstation before and after shift to prevent illness and food contamination.
Production Worker
Nemos Bakery
Escondido, CA
01.2022 - 01.2023
- Adhered strictly to established guidelines and procedures while performing duties.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
- Monitored production line operations to ensure efficiency and accuracy.
- Communicated with team members regarding tasks assigned during shift.
Room Service Server
Four Seasons Hotel
Carlsbad, CA
12.2000 - 08.2016
- Maintained an organized and efficient work environment by restocking supplies and cleaning equipment.
- Collaborated with other departments in order to ensure that high-quality products are delivered on time.
- Checked all orders prior to delivering them to guest rooms for accuracy and quality control purposes.
- Provided excellent customer service by answering questions about menu selections, dietary restrictions, and other related topics.
- Communicated effectively with colleagues in order to coordinate the timely delivery of orders.
- Assisted with setting up banquet tables according to event specifications while adhering to safety protocols.
- Followed established sanitation procedures when preparing meals or clearing away dishes.
- Attended staff meetings regularly in order to stay informed about new menu offerings or changes in policy.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
Education
GED -
Escondido Adult School
Escondido, CASkills
- Customer service
- Food safety
- Cash management
- Team collaboration
- Time management
- Quality control
- Problem solving
- Effective communication
- Good Telephone Etiquette
- Verbal communication
- Training & Development
- Friendly, positive attitude
- Microsoft office
- Excellent communication
- Dependable and responsible
- Task prioritization
- Self-Directed
- Cultural awareness
Languages
English
Professional
Spanish
Professional
Timeline
Food and Nutrition
Palomar Health
01.2023 - Current
Production Worker
Nemos Bakery
01.2022 - 01.2023
Room Service Server
Four Seasons Hotel
12.2000 - 08.2016
GED -
Escondido Adult School
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