Elva Silva
Mesquite,Texas
Overview
11
11
years of professional experience
Work History
Attendance Coordinator
Uplift Education
Grand Prairie, TX
05.2017 - Current
- Contacted parents regarding student absences based on attendance policies.
- Performed clerical duties by typing correspondence and notices.
- Enforced school and district policies regarding attendance.
- Entered student information in computer files.
- Fulfilled attendance record request.
- Monitor all tardies, Monitor sign-in and sign-out for students.
- Prepare 3-week attendance verification reports and provide to teachers for confirmation; make corrections as needed.
- Research/audit attendance discrepancies prior to 6-week report
- Produce, submit to TEA, and print 6-week reports student attendance handbook and Uplift Education attendance procedures.
- Conduct 1st & 4th week attendance reconciliations and submit to CMO for audit.
- Print and maintain attendance reports/documentation for audit purposes.
- Record and keep confidential all disciplinary actions relating to attendance.
- Assist in “tracking” missing students
- Prepare and distribute attendance rosters for substitute teachers.
- Provide paper attendance rosters for required for events (field trips, athletic events, etc.)
- Plan and prepare for irregular attendance days (testing, half-days, etc.) set school calendar.
- Train and work with teachers on attendance procedures
- Prepare report of unexcused absences for school leaders; send warning letters to parents as required and file truancy action as directed.
Receptionist
Loncar & Associates
Dallas, TX
08.2014 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Mailed, faxed send drop letters to all providers, hospitals and clinics.
- Mailed client copy of file.
- Mailed and faxed dropped letter to Medicare, hospitals with updated of case been closed.
- Closed dropped cases.
- Kept reception area clean and neat to give visitors positive first impression.
Scheduling Coordinator
Apollo
Irving, TX
05.2014 - 08.2014
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Schedule furniture assembly.
- Schedule store cleaning and big projects.
- Submit timesheets and mileage for out of town workers.
- Created detailed calendars for staff members to support deadline management and milestone achievement
Front Desk Agent
DFW Airport Hotel
Irving, TX
02.2012 - 08.2014
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Coordinated with vendors for repair and maintenance of hotel.
Education
High School Diploma -
Irving High School
Irving, TX05.2011
Skills
- Outreach Programming
- Enrollment Pattern Forecasting
- Compensation and Benefits
- Microsoft Office
- Student Registration
- Team Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Attendance Coordinator
Uplift Education
05.2017 - Current
Receptionist
Loncar & Associates
08.2014 - 05.2017
Scheduling Coordinator
Apollo
05.2014 - 08.2014
Front Desk Agent
DFW Airport Hotel
02.2012 - 08.2014
High School Diploma -
Irving High School