Elva Torres
Edinburg
Summary
Dynamic and results-driven experience at Judge Mario E. Ramirez, Jr. Juvenile Justice Center. Knowledgeable in conflict resolution and de-escalation techniques, effectively enhancing inmate welfare and rehabilitation. Proven ability to communicate with diverse stakeholders and implement policies, ensuring safety and compliance within the facility. Committed to fostering a positive environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Juvenile Supervision Officer
Judge Mario E. Ramirez, Jr. Juvenile Justice Center
Edinburg
03.2020 - Current
- Oversee the activities of inmates and staff
- Implement policies and procedures
- Prevent conflicts, escape attempts, and breaches of regulations
- Coordinate schedules and manage resources
- Conduct regular inspections
- Communicate with law enforcement, legal personnel, and other stakeholders
- Address the welfare and rehabilitation needs of inmates
- Assign tasks to shift workers
- Conduct mandatory training sessions and staff meetings
- Provide orientation for juveniles entering the system
- Program and coordinate daily living activities for residents
- Write reports and communicate significant observations
- Ensure that all policies and procedures are followed the activities of inmates and staff.
- Implement policies and procedures
- Prevent conflicts, escape attempts, and breaches of regulations
- Coordinate schedules and manage resources
- Conduct regular inspections
- Communicate with law enforcement, legal personnel, and other stakeholders
- Address the welfare and rehabilitation needs of inmates
- Assign tasks to shift workers
- Conduct mandatory training sessions and staff meetings
- Provide orientation for juveniles entering the system
- Program and coordinate daily living activities for residents
- Maintain chronological logs concerning juveniles
- Write reports and communicate significant observations
- Ensure that all policies and procedures are followed the activities of inmates and staff
- Implement policies and procedures
- Prevent conflicts, escape attempts, and breaches of regulations
- Coordinate schedules and manage resources
- Conduct regular inspections
- Communicate with law enforcement, legal personnel, and other stakeholders
- Address the welfare and rehabilitation needs of inmates
- Assign tasks to shift workers
- Conduct mandatory training sessions and staff meetings
- Provide orientation for juveniles entering the system
- Program and coordinate daily living activities for residents
- Maintain chronological logs concerning juveniles
- Write reports and communicate significant observations
- Ensure that all policies and procedures are followed
Juvenile Supervision Officer
Judge Mario E. Ramirez, Jr. Juvenile Justice Center
Edinburg
03.2013 - Current
- Assumes responsibility for Juveniles in detention
- Provides orientation/expectations for juveniles during admission.
- Plans daily activities of juveniles
- Maintains discipline and security of the detention facility
- Maintains juveniles daily level point system
- Maintains constant communication with the shift Supervisors and Facility Administrator
- Maintains accountability of juveniles
- Conducts pat-downs, area and individual searches
- Writes detailed incident and behavioral reports
- Maintains facility cleanliness, sanitation and safety in the living units
- Be knowledgeable and comply with all departmental policies and procedures, Title III of the Texas Family Code, of Ethics, and the department personnel manual
- Escort juveniles from one place to another in an orderly fashion
- Regular attendance is a must
- Work in harmony with all department staff
- Perform any and all other duties assigned pertaining to Supervision Officer duties
- Promote a positive image of the department in the community and maintain a high level of professionalism and moral character at all times
School Suspension Teacher
Homer J. Morris Middle School
McAllen
11.2012 - 03.2013
- Collect and organize all reports dealing with the accounting of students placed in in-school suspension.
- Provide the appropriate school officials with reports and feedback on students’ attendance and behavior on a daily basis.
- Enforce school rules specifically in school suspension so that an orderly environment exists in in-school suspension
- Participate in training in the areas of conflict resolution and crisis intervention
- Assist in clerical duties in relation to correspondence regarding student placement in ISS
- Follow up with contacting parents in regards to students in ISS placement
- Communicate with teacher regarding students in ISS placement
- Collect assignments for students in ISS with assistance from office aides.
- Perform other duties assigned by immediate supervisor (assistant Principal and Principal.)
Drill Instructor
Judge Mario E. Ramirez, Jr. Juvenile Justice Center
Edinburg
09.2006 - 08.2011
- Utilize constant supervision of youth through active participation in the program.
- Accurately document incidents/observations of youth participating in the program.
- Direct regimented physical activities; Communicate child’s health needs to appropriate persons; & modify behaviors.
- Establish and maintain a harmonious professional working relationship with department personnel and professionals within the Juvenile Justice System and the McAllen I.S.D.
- Promote a positive image of the department in the community and maintains a high level of professionalism and moral character, at all times.
- Maintains documentation as directed by the S.T.A.R Coordinator that will assure exercises and regimented drill activities are appropriate for the age and maturity level of participants
- Work in harmony with all department and McAllen I.S.D Staff and perform other duties as assigned to insure the efficient operation of the Program.
Direct Care Staff Member
Edu Care Community Living Corporation
Edinburg
05.2003 - 12.2008
- Supported client rights in accordance with applicable laws, regulations and ethical standards.
- Completes Medical Administration Record, Shift Change Reports, incident Reports, and Progress Notes as required; Also, filing, answering phones & purging files.
- Maintained clean and well-organized environment for client happiness and safety.
- Recorded client status progress and challenges in logbooks and reports.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
OTC Manager
Lee's Pharmacy
McAllen
05.2001 - 05.2003
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Built positive and productive customer connections to drive consistent sales.
- Coordinated with vendors and suppliers on special orders when needed by customers.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Managed the daily operations of the OTC department, including staff scheduling, inventory ordering, and customer service.
- Coordinate and monitor the delivery of merchandise.
- Implement a new system that they had, and teach others how to use the system.
- Coordinate that all departments are stocked.
- Order products from different systems.
- Speak with representatives from different companies.
- Order products for doctors, and teach them how to use the item.
Education
Bachelor of Arts - Political Science
The University of Texas Rio Grande Valley
Edinburg, TX12-2023
Bachelor of Arts - Interdisciplinary Studies
South Texas College
McAllen, TX12-2022
Bachelor of Arts - Political Science
South Texas College
McAllen, TX12-2010
Skills
- De-escalation techniques
- The ability to approach problems from different angles
- The ability to work well with others to achieve goals
- The ability to communicate verbally, visually, and in writing
- The ability to learn new skills and process quickly
- The ability to assess situations and data efficiently and accurately
- The ability to collect and complete tasks with a reasonable amount of time
- Conflict resolution
Accomplishments
- Senior Juvenile Supervision Officer of the Year in 2022
Languages
English
Professional
Spanish
Limited
Certification
- CPR Certified
- First Aid Certified
- Restraint Handle with Care
References
References available upon request.
Timeline
Senior Juvenile Supervision Officer
Judge Mario E. Ramirez, Jr. Juvenile Justice Center
03.2020 - Current
Juvenile Supervision Officer
Judge Mario E. Ramirez, Jr. Juvenile Justice Center
03.2013 - Current
School Suspension Teacher
Homer J. Morris Middle School
11.2012 - 03.2013
Drill Instructor
Judge Mario E. Ramirez, Jr. Juvenile Justice Center
09.2006 - 08.2011
Direct Care Staff Member
Edu Care Community Living Corporation
05.2003 - 12.2008
OTC Manager
Lee's Pharmacy
05.2001 - 05.2003
- CPR Certified
- First Aid Certified
- Restraint Handle with Care
Bachelor of Arts - Political Science
The University of Texas Rio Grande Valley
Bachelor of Arts - Interdisciplinary Studies
South Texas College
Bachelor of Arts - Political Science
South Texas College
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