Elvana Gjoni

• Completing through opening, closing and shift change functions to maintain operational standards each day
• Delivering excellent customer service,
• Managing inventory tracking and physical inventory count to minimize loss.
• Answering product questions with up to date knowledge of sales and promotions
• Monitoring employees performance and identified performance gap for corrective action.
• Establishing store tactics and strategies operational performance and sales goals.
• Training and mentoring associates to teach daily tasks and all the procedures.

· Maintained data entry team access log-ins and granted system permissions to approved employees.

· Verified accuracy of data entered into system to produce error-free reports.

· Organized, sorted, and checked input data against original documents.

· Corrected data entry errors to prevent duplication or data degradation

· Developed and maintained databases to store customer information.

· Utilized customer service software to manage interactions and track customer satisfaction

· Clarified customer issues and determined root cause of problems to resolve product

· Helped large volume of customers every day with positive attitude and focus on customer satisfaction

· Answered customer telephone calls promptly to avoid on-hold wait times.

· Answered constant flow of customer calls with minimal wait times.