Elva Rubi Hernandez
Balch Springs,TX
Summary
Operational efficiency and team performance at The Home Depot Distribution Center 5824. Excelled in task delegation and fostering a positive work environment, significantly improving team productivity. Skilled in customer service management and team motivation, adept at building strong relationships and driving professional growth.
Overview
11
11
years of professional experience
Work History
Area Supervisor
The Home Depot Distribution Center 5824
11.2019 - Current
- Walked through the warehouse multiple times to evaluate and correct issues such as cleaning, replenishment and overall warehouse conditions.
- Oversee daily operations to ensure adherence to company policies and processed, maintaining consistency across all the zones.
- Foster a positive work environment and providing opportunities for professional growth and opportunities for The Home Depot associates.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Educated associates on strategies for handling challenging situations while performing job functions.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
Department Supervisor
The Home Depot 0555
12.2017 - 11.2019
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department associates and customers to assess theft risks and maintain loss prevention goals.
- Coached associates and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw associate performance, corrected problems, and increased efficiency to maintain productivity targets.
Shift Leader Manager
Churchs Chicken
04.2014 - 12.2017
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
West Mesquite High School
Mesquite, TX05-2016
Skills
- Team Management
- Task Delegation
- Operational Efficiency
- Multitasking and Prioritizing
- Team Building and Motivation
- Relationship Building
- Customer Service Management
Languages
Spanish
Timeline
Area Supervisor
The Home Depot Distribution Center 5824
11.2019 - Current
Department Supervisor
The Home Depot 0555
12.2017 - 11.2019
Shift Leader Manager
Churchs Chicken
04.2014 - 12.2017
High School Diploma -
West Mesquite High School
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