ELVEDINA MUSIC
Morton Grove,IL
Summary
Strategic and results-driven healthcare operations and program manager with over 20 years of experience leading transformative initiatives in hospital and clinic environments across inpatient and outpatient settings. Expertise in driving large-scale process improvements, managing complex provider programs, and aligning cross-functional teams with strategic healthcare objectives. Proven track record in optimizing staffing, billing, payroll, and patient throughput operations while ensuring rigorous compliance with regulatory standards. Recognized for fostering collaborative leadership, engaging stakeholders effectively, and delivering excellence in workforce development.
Overview
9
9
years of professional experience
Work History
Program Manager Hospitalist Services
PRIME HEALTHCARE
03.2025 - 06.2025
- Enabled seamless exchange of policies, procedures, and updates among hospital leadership, medical directors, and hospitalist teams.
Hospitalist Practice Specialist
SCP
06.2024 - 03.2025
- Overseeing daily operations focused on census tracking, billing workflow and documentation. Supporting hospitalists and ensuring the smooth operation.
Manager, Hospital Based Providers
ASCENSION HEALTH MEDICAL GROUP
02.2016 - 06.2024
- Directed multi-site operations and program performance for hospitalist physician groups, coordinating clinical, administrative, and provider support teams to align with financial, quality, and regulatory targets.
- Oversaw end-to-end program functions including staffing strategy, payroll processing (Kronos), manual billing entry (Meditech EMR to WPIC), and charge reconciliation, ensuring accuracy and timely submissions.
- Developed and managed staffing models, annual program budgets, and cost control initiatives in alignment with patient census and volume trends.
- Led operational improvement initiatives to optimize patient flow from Emergency Department to inpatient units, improving care continuity and reducing transition times.
- Conducted root cause analysis and implemented process changes that improved provider satisfaction and resource utilization.
- Delivered staff training in manual charge entry protocols, ensuring billing compliance and reducing claim denials.
- Supervised ED on-call roster updates, hospitalist team communication protocols, and documentation standards.
- Chaired monthly team meetings to review program performance, reinforce care coordination strategies, and address documentation improvement needs.
Education
Bachelor of Business Administration (BBA) - Healthcare Management
Robert Morris University Illinois
Chicago, ILSkills
- Leadership: Project Management Operations Management Business Administration Staff Performance Management Mentor & Coach Cross-Functional Teams Hiring Onboarding & Orientation Team Building Collaboration Scheduling Budgeting Project Management
- Healthcare Administration: Clinical Services Hospitals Program Management Patient Care Clinical Safety Regulatory Compliance Outpatient Services Billing Medical Terminology Documentation Patient Relations HIPAA Medicare Medical Coding Patient Safety AIDET Patient Communication
- Technical Tools: MS Office Suite (Excel, Outlook) Epic Systems MEDITECH EHR Oracle Cerner HIT MDTech Kronos Electronic Health Records (EHR) Electronic Medical Records (EMR) Health Information Technology (HIT)
Languages
Bilingual: fluent in Bosnian (Serbo-Croatian)
Timeline
Program Manager Hospitalist Services
PRIME HEALTHCARE
03.2025 - 06.2025
Hospitalist Practice Specialist
SCP
06.2024 - 03.2025
Manager, Hospital Based Providers
ASCENSION HEALTH MEDICAL GROUP
02.2016 - 06.2024
Bachelor of Business Administration (BBA) - Healthcare Management
Robert Morris University Illinois
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