ELVENA EDWARDS COLEMAN
Richmond
Summary
Experienced and assiduous employment candidate seeking employment interest and determined to excel in company expectations for professional, academic, and organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Counselor
Dynamic Service Solutions
07.2024 - Current
- Responsible for general oversight and coordination of clinical counselor services.
- Collect data about clients through interviews, case history, psychological tests, and/or observational techniques; evaluates data to identify causes of problems and to determine proper therapeutic approach or referral to other specialists.
- Identify and build relationships with primary care providers, in multiple disciplines including behavioral health.
- Provide counseling, therapy, and/or psychotherapy to children as appropriate to the position; prepare treatment plans, discharge plans, and follow-up care programs; provide therapeutic crisis intervention and emergency services as required.
- Provide and/or arrange for therapeutic interventions as appropriate for patients or clients in a crisis situation.
- Determine reliability and validity of treatment used; make recommendations regarding modification to services and service delivery.
- Responsible for working collaboratively with program administrators to ensure that the collaborative process between the unit supervisors, case managers and clinical staff occurs on a consistent and on-going basis to ensure that unit programming is developed, implemented and maintained within the lens of integrative treatment design.
- Responsible for coordinating clinical counselor services to include the safe and timely release of UC in accordance with ORR policy and procedures.
- Support development and implementation of service planning to ensure that all youth have access to diverse and meaningful program offerings.
- Ensure accurate and timely completion of documentation as required by state and federal regulations, to include ensuring that all services provided to youth are documented in the client record and required databases in accordance with state and federal regulations.
- Provide effective communication across departments and programs to ensure consistency of expectations, as well as works effectively as a member of the interdisciplinary team.
- Coordinate with the case managers staff, specialty services staff and other staff in provision of services and programs for clients through the therapeutic team approach.
- Advocate for the timely completion of specialized services as needed by the youth, including psychiatric and substance abuse evaluations, to include coordination with community-based resources if necessary.
- Integral in the orientation process for clinical counselor staff to teach clear expectations of the position and how it fits in the agency, provide ongoing support in the milieu to continue the orientation in the unit.
- Ensure that treatment services are provided to all youth and families 24/7 in keeping with the agency standards. Ensures that there is an effective and efficient system of coordination for staff utilization related to the complexity of youth and families, i.e. transportation, crisis support, behavior management and education.
- Demonstrate an understanding of the value of cultural diversity, including the ability to develop systems and practices that are inclusive of diverse staff members and responsive to the cultural needs of the client population served.
- Assist in the provision and facilitation of department and agency wide training opportunities.
- Develop progress reports in order to ensure proper reporting procedures as outlined by guidelines.
- Assist to monitor performance and determine the need for improvements.
- Assist ensuring program operations and activities adhere to legal guidelines and internal policies
- Discover ways to enhance efficiency and productivity of procedures.
- Maintained confidentiality and upheld ethical standards in all interactions with clients, families, and colleagues.
- Conducted crisis interventions for clients experiencing suicidal thoughts or self-harm behaviors, ensuring safety and appropriate referrals.
Lead Case Manager
Upbring Krause Children's Shelter
01.2023 - 05.2024
- Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
- Reduced case resolution time by streamlining processes and improving communication between departments.
- Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
- Developed and implemented training programs for new case managers, improving overall team performance.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
- Improved case documentation accuracy by implementing efficient record-keeping systems and procedures.
- Facilitated regular meetings with clients, ensuring progress towards goals was on track and addressing any barriers encountered.
- Evaluated program effectiveness using data-driven analysis techniques, resulting in continuous improvement efforts.
- Provided mentorship to junior case managers, fostering professional growth within the team.
- Streamlined workflow processes for increased efficiency in daily tasks, leading to more timely case resolutions.
- Established and maintained relationships with key stakeholders.
- Analyzed trends and data to inform decision-making and program development.
- Developed and implemented training programs for staff.
- Improved client outcomes by implementing effective case management strategies and streamlining processes.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Remote Strike Team Lead
Insight Global
01.2022 - 10.2022
- Under the supervision of the Office of Refugee and Resettlement, Strike Team Lead, manage a team of 9 case managers, coordinate referrals for PRS services, and make final decisions on case closures.
- Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
- Meet all deadlines required by group supervisor and federal partners.
- Collect mission assignment data and provide reports as requested by supervisory chain.
- Created and organized systems and processes within the team for weekly reports and positive case outcomes.
- Conduct daily meetings to provide effective communication, support and knowledge of policies and procedures.
- Administered weekly audits for compliance purposes.
- Identify assessment methods and use critical thinking to provide direct staffing to the case management team in real time.
- Maintain responsibility for the quality and timely completion of closing reports.
- Actively engage in a quality assurance plan necessary for possible trafficking and mental health cases.
- Experience using Salesforce and UC Portal.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Continuously checked products for quality assurance according to strict guidelines.
- Participated in cross-functional team-building activities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Student Attendance Specialist
Fort Bend Independent School District
11.2019 - 11.2021
- Enforced the Texas Compulsory Attendance law. Investigate, compile and submit truancy referrals to the appropriate authority
- Conducted, supported, and participated in the Truancy Diversion Program (TDP)
- Conducted parent conferences with the parents of students who are non-compliant with the compulsory attendance laws
- Assisted with and participated in intervention meetings with school administrators, parents, and students to address chronic truancy problems
- Provided and coordinated educational interventions and resources to students and parents who have habitual truancy
- Identified, counseled, and assisted with students who are potential drop-outs in order to reduce the District's drop-out rates
- Assisted with and participated in (when appropriate) campus attendance committee meetings
- Worked with campus attendance clerks and student information systems specialists to ensure accurate attendance records
- Compiled, analyzed, and disaggregated data: truancy, attendance, TDP, etc
- Compiled, maintained, and filed all accurate physical and computerized reports, records, and other documents as required including all investigations conducted
- Conducted home visits for students who are non-compliant with the compulsory attendance laws
- Investigated residency concerns, conducted home checks, and documented findings to be communicated by the campus or the Director/Coordinator of Student Affairs
- Worked with teachers to implement absence mitigation strategies.
- Reported concerning issues to child services or law enforcement.
Bilingual Case Manager
Southwest Key Programs- Casa Reliant
06.2016 - 08.2019
- Under the supervision of the Office of Refugee Resettlement, CM coordinated referrals, service planning, and documentation of services for assigned caseload of undocumented children seeking family reunification.
- Compiled, prepared, submitted, and maintained accurate records, files, forms, statistics, and additional information in accordance with federal policies, licensing, and/or contract requirements.
- Organized and submitted ORR reports containing program UM cases.
- Conducted psycho-social assessments to assess ongoing changes in behavior, circumstances, or conditions that may affect child safety.
- Documented progress that children and their family/sponsor made towards risk reduction, achievement of service goals and positive case outcomes.
- CM worked in collaboration with Clinicians and Federal Field Specialists in weekly staffings to ensure child safety.
- Maintained a minimum number of weekly contacts with children and families.
- Maintained current knowledge of community resources and communicate effectively with referral sources and providers.
- Accepted crisis calls and provided support of families in crisis with follow-ups as needed.
- Meet all deadlines required by program supervisor and federal partners.
- CM acted as liaison with stakeholders, including legal providers and immigration court.
Case Manager
Child Protective Services-LTFC Division
01.2015 - 01.2016
- Under the supervision of the LTFC Division Supervisor, CM coordinated referrals, service planning, and the documentation of services for assigned caseload of children.
- CM was knowledgeable of The Texas Minimum Standards under the Foster Care policy and Procedure.
- Experience using The EVOLV Client Data Base, Information System and the Texas Data Base System.
- CM managed and produced monthly case management reports CM coordinated meetings and training classes for the foster to adoption clients for Harris County within the Region 6 Division.
- Maintained current knowledge of community resources and communicate effectively with referral sources and providers.
- CM Coordinated mental health appointments for the children in care; attended appointment if needed.
- Assisted foster parents with counseling services and resources in their area CM Attended court hearings as an advocate for the placement facility, foster parents, and the child in care.
- Maintained a minimum number of weekly contacts with children and families.
Bilingual Patient Advocate
Cardon Outreach
01.2013 - 01.2015
- Managed large caseload of patients in non-insured department.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted in recovery process by offering financial assistance services and government programs.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Maintained documentation on patient activities, coverage issues and hospital actions.
- Entered details into computer systems and managed database of information.
- Collected and reviewed patient information to assess eligibility for special programs.
- Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Taught patients and families to use at-home medical equipment.
- Kept current with literature and felid advancements to advocate to and for patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Reviewed patient claims, bills and medicolegal documents for accuracy.
Education
Master of Science - Clinical Mental Health Counseling
Walden University
Minneapolis, MN02.2024
Bachelor of Science - Criminal Justice
American Intercontinental University
Houston, Texas 06.2015
Skills
- Child Welfare
- Bilingual Interviewing
- Assessment Administration
- Case Documentation
- Conflict Management
- Department Coordination
Certification
PROFESSIONAL TRAINING
- CPR Certification: Through the American Red Cross, certification on cardiopulmonary resuscitation training was received.
- Nonviolent Crisis Intervention (CPI): Through Southwest Key Programs, training on crisis intervention and prevention was received.
- Mental Health First Aid Through Southwest Key Programs, training on mental health emergencies was received on November 2018.
Timeline
Clinical Counselor
Dynamic Service Solutions
07.2024 - Current
Lead Case Manager
Upbring Krause Children's Shelter
01.2023 - 05.2024
Remote Strike Team Lead
Insight Global
01.2022 - 10.2022
Student Attendance Specialist
Fort Bend Independent School District
11.2019 - 11.2021
Bilingual Case Manager
Southwest Key Programs- Casa Reliant
06.2016 - 08.2019
Case Manager
Child Protective Services-LTFC Division
01.2015 - 01.2016
Bilingual Patient Advocate
Cardon Outreach
01.2013 - 01.2015
Master of Science - Clinical Mental Health Counseling
Walden University
Bachelor of Science - Criminal Justice
American Intercontinental University
PROFESSIONAL TRAINING
- CPR Certification: Through the American Red Cross, certification on cardiopulmonary resuscitation training was received.
- Nonviolent Crisis Intervention (CPI): Through Southwest Key Programs, training on crisis intervention and prevention was received.
- Mental Health First Aid Through Southwest Key Programs, training on mental health emergencies was received on November 2018.
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