Elvenia Schmall
Madera,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Employee Benefits Account Manager
HUB International Insurance Services
03.2017 - Current
- Led classes for new and existing employees to outline benefits choices
- Completed yearly evaluations of providers to check service options and coverage plans against competitors
- Reduced health care costs by supporting insurance programs that offered low annual rates
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits
- Checked accuracy and completeness of benefits applications and documents
- Oversaw enrollment of new employees and company-wide yearly enrollment period
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration
- Assisted with audits by preparing accounts and providing information
- Produced detailed reports and data models to help clients pick optimal plans
- Coordinated benefits processing, including enrollments, terminations and claims
- Provided assistance to plan participants by explaining benefits information to ensure educated selections
- Reviewed employee enrollments to verify accuracy, inputting information into company database
- Put together reports and trend models to advise clients on best plan options
- Built successful referral network of company representatives, third-party administrators and benefits providers
- Met with clients to develop employee cost-sharing strategies
- Oversaw book of business consisting of more than 70 clients
- Educated new hires about different benefit plans.
- Oversaw open enrollment processes during 4th quarter
- Expedited benefit delivery by establishing working relationships with benefit providers.
Event Staff Member
Elite Venue
02.2019 - 03.2020
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Implemented event protocols to maintain safety and security of all attendees.
- Supervised lobbies and restrooms for cleanliness and safety standards.
- Assisted with special events by working premieres, private screenings and charity events.
- Trained new employees in proper theater procedures and policies to achieve employee efficiency.
- Operated audio and video equipment for movie presentations.
- Helped organize and manage successful events with attendance of over 400 people
Cobra Account Manager
Administrative Solutions, Inc
06.2013 - 03.2017
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Built and maintained productive relationships with customers and internal partners
- Acted as main point of contact in matters relating to client concerns and needs
- Developed successful customer relationships and quickly resolved service requests to increase sales
- Operated register, handled cash and processed credit card transactions
- Recruited, hired and trained new hires to optimize profitability
- Checked accuracy and completeness of benefits applications and documents
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends
- Managed over 50 customer calls per day
- Sourced providers to fill all company benefit positions, including medical, vision and disability
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents
- Worked with management team to improve workflows and eliminate unnecessary tasks
- Established work procedures or schedules to organize daily work of administrative staff.
Provider Relations Representative
BEN-E-LECT
06.2008 - 06.2013
- Cultivated strong relationships to maintain provider network knowledge and implement corrective actions for ongoing issues
- Investigated concerns such as billing and claims questions on behalf of providers
- Enhanced client satisfaction ratings by resolving disputes and partnering with healthcare providers to clarify issues
- Reviewed complex and unusual claims to determine coverage restrictions
- Participated in audit processes to ensure quality management accreditation
- Handled more than 100 calls each day with consistent high satisfaction ratings from callers
- Organized timely and accurate referrals to help patients obtain health care services and access available resources
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service
- Consulted with customers to resolve service and billing issues
- Set up and activated customer accounts
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Made outbound calls to obtain account information
- Mentored new employees on procedures and policies to maximize team performance.
- Increased provider satisfaction scores 100% by collecting and credentialing demographic updates, investigating claims and inquiries and overseeing network integrity.
Reserve Firefighter
CALFIRE State Of California
07.2010 - 02.2013
- Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers
- Stayed in close contact with dispatchers to obtain and relay current information about fire status, supplies and personnel
- Assessed nature and extent of fire, condition of buildings, danger to adjacent buildings and water supply status to determine crew or company requirements
- Responded immediately to alarms for fires, vehicle accidents and other emergency situations
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property
- Trained continuously to maintain required physical fitness for demanding work
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care
- Administered emergency treatment and medical care to people injured in accidents and fires
- Communicated with other firefighters and emergency personnel to relay observations, equipment needs and other relevant information
- Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps
- Checked hoses and breathing masks after fire calls to determine proper functionality
- Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays
- Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants
- Combatted fires by holding nozzles and directing streams of fog, chemicals or water
- Held nozzles and directed streams of fog, chemicals or water to combat fires
- Ascended and descended ladders, stairs and ramps in smoke-filled areas
- Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims
- Controlled and extinguished fires using manual and power equipment
- Informed and educated local community members about fire prevention and safety.
Education
High School Diploma -
Sanger High School
Sanger, CA06.2009
Skills
- Event Supervision
- Customer Service
- Good Work Ethic
- Microsoft Office
- Training & Development
- Organizational Skills
- Process Implementation
- Compliance Reporting
- Marketing Understanding
- Fire Prevention and Safety
- Employee Relations
- Customer Account Management
- Multitasking and Prioritization
- Creating Proposals
- Managing Events Start to Finish
- Business Administration
Accomplishments
- California Life, and Health License 2020 to Current
Timeline
Event Staff Member
Elite Venue
02.2019 - 03.2020
Employee Benefits Account Manager
HUB International Insurance Services
03.2017 - Current
Cobra Account Manager
Administrative Solutions, Inc
06.2013 - 03.2017
Reserve Firefighter
CALFIRE State Of California
07.2010 - 02.2013
Provider Relations Representative
BEN-E-LECT
06.2008 - 06.2013
High School Diploma -
Sanger High School
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