Elvera Maria Burns
Riverdale,GA
Summary
Accomplished Flight Attendant offering over 45+ years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
51
51
years of professional experience
Work History
Sky Club Experience Host
Delta Air Lines, Inc.
01.2023 - Current
- Kept Sky Club entrance area neat and clean, following company policy and safety guidelines.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Greeted guests and answered general questions about club membership and entry requirements.
- Delivered friendly, prompt customer service to visitors of the Sky Club
- Facilitated efficient entrance to Sky Club by detailing proper procedures to guests.
- Monitored entry and exit to increase guests' enjoyment and prevent accidents.
- Greeted guests and answered general questions about Sky Club.
Flight Attendant
Delta Air Lines, Inc.
02.1973 - 08.2020
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Education
No Degree - Medical Billing And Coding Certification
Clayton State University
Morrow, GA06.2012
Bachelor of Arts - Business Education
Morris Brown College
Atlanta, GA06.1971
Skills
- Protocol Adherence
- Customer Experience
- Customer Needs Assessments
- Control Crowd
- Guest Flow
- Guest Assistance
- Queue Management
- Visitor Count
- Guest Greeting
- Access Monitoring and Control
Timeline
Sky Club Experience Host
Delta Air Lines, Inc.
01.2023 - Current
Flight Attendant
Delta Air Lines, Inc.
02.1973 - 08.2020
No Degree - Medical Billing And Coding Certification
Clayton State University
Bachelor of Arts - Business Education
Morris Brown College
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