Elveria stephens
midwest city,Oklahoma
Summary
Dynamic customer service professional with extensive experience at Walgreens, recognized for enhancing customer satisfaction through active listening and effective problem-solving. Proficient in cash handling and register operations, consistently exceeding service goals while fostering strong customer relationships. Reliable and adaptable, committed to creating positive shopping experiences and training team members for success.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
Thunder Express Stop
05.2020 - Current
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Customer Care Representative
Walgreens
04.2015 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Service Cashier
Walmart
03.2009 - 05.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Associate of Arts - Hair
Exposito Hair Design
Borger, TX05-1992
High School Diploma -
Sandford Fritch High School
Fritch, TX05-1991
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Cash management
- Product knowledge
- Inventory management
- Payment collection
- Merchandise restocking
- Retail merchandising
- Time management
- Attention to detail
- Adaptability and flexibility
- Phone etiquette
- Basic math
- Calm demeanor
- Positive and professional
- Customer assistance
- Honest and dependable
- Adaptable and flexible
- Active listening
- Customer relations
- Cash handling and management
- Order taking
- Relationship building
- Basic mathematics
- Cash register systems
- Cash register operations
- Training and mentoring
- Refunds and exchanges
- Microsoft office
- Cash drawer balancing
- Coin and currency counting
- Till counting
- ID verification
- Retail operations
- Drawer balancing
- Store merchandise stocking
Languages
English
Full Professional
Timeline
Customer Service Cashier
Thunder Express Stop
05.2020 - Current
Customer Care Representative
Walgreens
04.2015 - 05.2020
Customer Service Cashier
Walmart
03.2009 - 05.2015
Associate of Arts - Hair
Exposito Hair Design
High School Diploma -
Sandford Fritch High School
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