Healthcare professional with over 10 years of experience in fast-pace environments. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dedicated team player with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Elverick Ferrell
Summary
Overview
12
years of professional experience
Work History
Los Angeles LGBT Center
Medical Admin Assistant/Referral Coordinator
01.2019 - 08.2024
Job overview
- Completed clinical procedures and gathered patient data for interpretation by physician and promoting a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Taught patients about medications, procedures, and care plan instructions also scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed medical records management, including filing, organizing and scanning documents and verified patient insurance coverage and collected required co-payments on daily bases.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment along with collecting pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Obtained client medical history, medication information, symptoms, and allergies along with teaching patients about medications, procedures, and care plan instructions.
- Implemented care and efficiency improvements to support and enhance office operation
To Help Everyone Health And Wellness Center
Referral Coordinator
01.2014 - 01.2019
Job overview
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients to help facilitate referrals to other healthcare providers and resources to bridge service gaps.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate and scheduled appointments with specialists on behalf of clients.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling and responded to patient inquiries to offer timely updates regarding referral status.
- Attended continuing education courses to stay current on referral processes and best practices and processed referral requests from patients, doctors and other health care professionals and assisted with completion of referral forms and verified data accuracy and completion
- Provided leadership, guidance and support to staff members and referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with local organizations to expand access to social and community services and conducted outreach activities to engage local stakeholders in programs. Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Pathology Laboratories Inc.
Retention Specialist
11.2012 - 01.2015
Job overview
- Reviewed successes and failures to learn from previous mistakes.
- Utilized knowledge of customer experience to create specialized plans for customer retention and utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reported issues and recognized development areas to eliminate repeat occurrences and identified changing customer needs and adapted service strategies to meet them.
- Assisted product development to build exciting customer offerings, increasing repeat business and scheduled staff and resources to meet customer needs whilst achieving budgets.
- Conducted performance reviews and provided feedback to managers on employee performance along with developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
Jackson State UniversityJackson, MS 39217
3 Years of Completion from Special Education
University Overview
- A child with a disability may require instruction that is specifically tailored to their requirements. This is known as special education. This refers to education that is specially designed for each child in order to meet the needs brought on by that child's impairment.
American National UniversitySalem, VA
Bachelor of Science from Medical And Health Services Management
02.2025
University Overview
- Dean's List
- 3.85 GPA for Bachelor of Science Degree on Medical and Health Services Management.
- Professional Development: CDC TRAIN
A program provides access to more than 1,000 courses by the Centers for Disease Control and Prevention (CDC).
- Member of Delta Epsilon Tau Honor Society—Alpha of Virginia Chapter, the national honor society for accredited distance learning institutions.
- SALUTE Veterans National Honor Society : Recognizes the academic success of student veterans.
- Thesis: Quality and Value of Health Care in the Veterans Health Administration: A Qualitative Study
American National University - SalemSalem, VA
Associate of Science from Health Information Management
08.2023
University Overview
- Dean's List, Member of Who's Who Among College Students
- Completed professional development in teamwork and collaboration, leadership, communication, diversity and inclusion.
- Completed essential elements of professional behavior that include knowledge and skills about the field, communication and relationship skills, work ethic, moral and ethical behavior, accountability, equity, and passion.
Everest College - Los AngelesLos Angeles, CA
Medical Billing And Coding Diploma from Medical Insurance Billing And Coding
09.2012
University Overview
- I was acquire to study the fundamentals of healthcare finance, office computer skills, anatomy and physiology, medical terminology, electronic health records, and other suggested elective courses during this program of study. These abilities are necessary to excel in the sector that help me gain my Certificate in Medical Billing and Coding.
Everest College - Los AngelesLos Angeles, CA
Medical Administration Assistant Certificate from Medical Administration Assistant
07.2011
University Overview
- Medical administrative assistants also called medical office assistants or medical secretaries are critical in keeping healthcare offices running smoothly, and also play an important role in the patient experience.
Skills
- Medical history review
- Understanding of medical ethics
- Medical claims submission
- Complex medical support
- Medical record assessment
- Allscripts
- Practice Fusion
- DrChrono
- eClinicalWorks
- Office Administration
- Computer Skills
- Data Entry
- Customer Service
- Time Management
- Microsoft Word
- Administrative Support
Timeline
Medical Admin Assistant/Referral Coordinator
Los Angeles LGBT Center
01.2019 - 08.2024
Referral Coordinator
To Help Everyone Health And Wellness Center
01.2014 - 01.2019
Retention Specialist
Pathology Laboratories Inc.
11.2012 - 01.2015
Jackson State University
3 Years of Completion from Special Education
American National University
Bachelor of Science from Medical And Health Services Management
American National University - Salem
Associate of Science from Health Information Management
Everest College - Los Angeles
Medical Billing And Coding Diploma from Medical Insurance Billing And Coding
Everest College - Los Angeles
Medical Administration Assistant Certificate from Medical Administration Assistant
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