Elvia Aguilar
Yakima,Wa
Summary
To Obtain positive mentality with the intention of always growing and improving the business while also motivating and encouraging others Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Waitress
Purrr
01.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Hair Stylist and Owner
Salon Envy
02.2008 - Current
- Hair stylist and owner; opened a Spa side and now running Salon and Spa
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Provided constructive feedback during fittings, helping clients refine their personal style preferences.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Manager
Master Cuts
01.2006 - 01.2008
- Manager from 2006-2008
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and maintained relationships with customers and suppliers through account development.
Hair Stylist
Master Cuts
08.2003 - 01.2006
- Hair stylist from 2003-2006
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Mixed pigments and used proper techniques to achieve desired color.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
Education
High School Diploma -
Davis High School
Yakima, Wa01.2002
Cosmetology
Professional Beauty School
Yakima, Wa08.2003
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Safe Food Handling
- Hospitality service expertise
- Menu Recommendations
- Payment Processing
- Service prioritization
- Memory retention
- Sales Techniques
- Excellent Communication
- Attention to Detail
- Team Leadership
Awardsacknowledgments
- Consistently Receiving positive feedback from clients and improving and growing my Business.
- I have had a few girls that worked for me for many years be motivated and encouraged to start their own business.
Languages
Spanish
English
Timeline
Waitress
Purrr
01.2024 - Current
Hair Stylist and Owner
Salon Envy
02.2008 - Current
Manager
Master Cuts
01.2006 - 01.2008
Hair Stylist
Master Cuts
08.2003 - 01.2006
High School Diploma -
Davis High School
Cosmetology
Professional Beauty School
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