Elvia Bradley
Ada,OK
Summary
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative III
Mercy Hospital Ada
Ada , OK
2014.05 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Breakfast Server Staff
LaQuinta Inn & Suits
Ada , OK
2014.03 - 2014.05
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
Online Banking Representative
West Corporations
San Antonio , TX
2013.02 - 2014.03
- Established rapport with new clients to increase satisfaction and loyalty.
- Calculated fees due, interest and change for customer transactions.
- Maintained friendly and professional customer interactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Carried out day-day-day duties accurately and efficiently.
Human Resources Specialist
Collabera .Inc
San Antonio , TX
2012.01 - 2013.02
- Provided troubleshooting and technical assistance in use of PeopleAdmin system.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Education
High School Diploma -
Byng High School
Ada, OK05.1996
Skills
- Database Search and Data Entry Skills
- Verbal and Written Communication
- Documenting and Recording Information
- Registration and Scheduling
- Building Rapport and Credibility
- Communicating to Patients and Families
- Administrative and Office Support
- Clerical and Filing Support
- Patient Registration
- Payment Calculation
- Patient Needs Assessment and Referral
Certification
- Preceptor Training - April, 2020.
Timeline
Patient Access Representative III
Mercy Hospital Ada
2014.05 - Current
Breakfast Server Staff
LaQuinta Inn & Suits
2014.03 - 2014.05
Online Banking Representative
West Corporations
2013.02 - 2014.03
Human Resources Specialist
Collabera .Inc
2012.01 - 2013.02
High School Diploma -
Byng High School
- Preceptor Training - April, 2020.