Elvia Gomez
Deming,New Mexico
Summary
Dynamic Clinical Coordinator with a track record of optimizing patient flow and elevating care standards. Leverages robust HIPAA compliance and bilingual communication skills to enhance patient experiences and maintain confidentiality. Demonstrates adaptability and compassionate patient care coordination, ensuring high-quality outcomes and efficient clinical operations.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Medical Assistant
Mimbres Memorial Hospital
02.2024 - 10.2024
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
Certified Pharmacy Technician
Wal_Mart
11.2023 - 02.2024
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles
- Performed administrative duties such as filing, data entry, answering phones
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products
- Maintained clean and organized pharmacy shelving and work areas
- Entered patient profile information into computer systems accurately and completely
- Established and updated patient profiles, medications and insurance details
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Verified accuracy of patient information on prescription orders
- Maintained pharmacy inventory by restocking shelves with medications and supplies
- Answered questions from customers regarding insurance coverage eligibility requirements
- Checked expiration dates on drug products prior to dispensing them to customers
Clinical Coordinator/Manager
Ben Archer Health Center
09.2013 - 01.2022
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information
- Ensured accurate billing information was included on prescription orders prior to processing them
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards
- Efficiently processed cash register transactions for new and refilled prescription orders
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Verified patients' identities at pickup to prevent sale of wrong medications
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Assisted patients in understanding their medication instructions and usage directions
- Compiled customer demographic, allergy and medical history background
- Provided medication and other healthcare products to customers accurately and efficiently
- Adhered to infection control policies and procedures to prevent spread of disease
- Prepared pricing and instruction labels for placement on prescriptions
- Processed third-party insurance claims for reimbursement of pharmaceuticals
- Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time
- Provided guidance and support to team members regarding clinical best practices
- Maintained detailed records of patient progress and outcomes
- Facilitated communication between patients, family members, physicians, other healthcare providers, insurance companies
- Provided direct supervision to clinical staff members in accordance with regulatory standards
- Developed and implemented clinical protocols, policies, and procedures
- Assessed staffing needs on an ongoing basis to ensure adequate coverage of clinical services
- Monitored quality assurance program to improve performance and maintain high standards of care
- Conducted patient assessments to evaluate needs and develop individualized plans of care
- Admitted patients to services and completed thorough clinical documentation
- Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance
- Collaborated with interdisciplinary teams to ensure effective delivery of services
- Performed in-office labs and tests; Hcg, Flu, Covid, Strept, UA, Pap
- Phlebotomy, prepared slide for CBC to lab
- Prepared blood drawn for lab courier
- Ensured compliance with all applicable laws, regulations, policies, and procedures governing healthcare service delivery
- Interviewed applicants and made recommendations for new hires
- Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists
- Performed regular audits of medical records for accuracy and completeness
- Prepared reports outlining operational efficiencies within the clinic environment
- Coordinated patient referrals to appropriate medical facilities and practitioners
- Introduced new departmental policies and oriented staff to facilitate adoption of changes
- Improved medical equipment competencies and care best practices through various ongoing learning options
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization
- Communicated with patients with compassion while keeping medical information private
- Explained policies, procedures and services to patients
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
Office Manager
Families First/Baby Steps
01.2003 - 06.2004
- Maintained records management system to process personnel information and produce reports
- Maintained awareness of government regulations, health insurance changes and financing options
- Directed, supervised and evaluated medical, clerical or maintenance personnel
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Coached, mentored and trained team members in order to improve their job performance
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Ensured compliance with all applicable laws, regulations, industry standards
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Responded to customer inquiries via phone or email in a professional manner
- Maintained confidential records relating to personnel matters
- Assisted pregnant Women and children in obtaining medical aid through the state, prepares necessary ISD forms for admission to HSD offices
- Child Development Assessments, chart audits, assembled items for assessments, prepared monthly journals for state reporting
- Verified accuracy of invoices prior to sending them out for payment processing
- Processed payments from customers in accordance with company policies and procedures
- Maintained accurate records of invoices, payments, and account statuses
Assistant Tech/Billing Clerk
RJP Southwest, Inc.
08.1999 - 01.2002
- Maintained records management system to process personnel information and produce reports
- Maintained awareness of government regulations, health insurance changes and financing options
- Directed, supervised and evaluated medical, clerical or maintenance personnel
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Coached, mentored and trained team members in order to improve their job performance
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Ensured compliance with all applicable laws, regulations, industry standards
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Responded to customer inquiries via phone or email in a professional manner
- Maintained confidential records relating to personnel matters
- Assisted pregnant Women and children in obtaining medical aid through the state, prepares necessary ISD forms for admission to HSD offices
- Child Development Assessments, chart audits, assembled items for assessments, prepared monthly journals for state reporting
- Verified accuracy of invoices prior to sending them out for payment processing
- Processed payments from customers in accordance with company policies and procedures
- Maintained accurate records of invoices, payments, and account statuses
Medical Assistant
Florida Medical Center
07.1990 - 04.1997
- Assisted Therapist with patient care
- Use of Ultrasound treatments, Ice/heat massage, pool therapy, proper exercise for home
- Answering and delegating phone calls to proper therapist as patients arrive
- Data entry, Use of hospital computer with security system to register patients
- Assisted with the implementation of individualized treatment plans for each patient under the supervision of a physical therapist
- Maintained cleanliness of treatment areas including stocking supplies for efficient operation
- Administered modalities such as heat and cold packs, paraffin baths, whirlpools, traction units following established protocols under the direction of a physical therapist
- Performed a variety of treatments such as ultrasound and electrical stimulation therapy
- Assisted patients with physical activities and therapeutic exercises
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician
- Documented medical data in patient charts, facilitating accurate records
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
- Answered phones, scheduled appointments for both Pre-natal, sick and Orthopedics
- Worked in several capacities
- Assisted Dr
- Lafon in OB, Deb Schmidt, CNP in OB, Dr
- Foster in Ortho and Randy Lenhardt, CNP as Family Practice
- I provided pregnancy testing and counseling, interviewed clients for medical histories, provided education for reproductive healthcare, general lab work, Depo Injections
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing
- Stocked supplies and instruments for examination rooms
- Supported physicians in examinations, procedures, and diagnostic tests
- Scheduled appointments and maintained patient records
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records
- Performed patient intake and assisted in patient care procedures
- Triaged patients and performed vital checks for patient flow facilitation
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments
- Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies
- Conducted pre-authorizations and referrals to meet third-party insurer requirements
- Worked interdependently with other professionals to provide quality health care to patients
- Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes
- Helped prepare medical instruments and equipment
- Instructed patients on proper medication use and storage techniques based on doctor's orders
- Maintained medical equipment and instruments according to established protocols
- Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances
Education
Certificate & License - Pharmacy Technology
Dona Ana Community College
01.2006
Certificate - Computer Literacy Course
NMSU-A
01.2010
Certified Nursing Asst/Medical Assistant - Medical Assisting
Central Valley College
01.2006
GED -
Deming High School
01.2001
Skills
- HIPAA Compliance
- Medical Billing
- Inventory Management
- Patient Flow Management
- Indirect Patient Care
- Phlebotomy
- Medical Terminology
- Payment Collection
- Patient-Focused Care
- Proper Sterilization Techniques
- Clinical Documentation
- Patient Assessments
- Understands Medical Procedures
- Communicating With Patient Families
- Restocking Lab Supplies
- Reliable Transportation
- Diagnostic Procedures
- General Housekeeping Ability
- Equipment Sterilization
- Medical Terminology Knowledge
- Understanding of Medical Laws
- Patient Scheduling
- Communication and Interpersonal Skills
- Conflict Resolution Abilities
- Electronic Health Records Management
- Sterilization Techniques
- Immunization Administration
- Organizational Abilities
- Medical Equipment Operation
- Infection Control Procedures
- Patient Care Coordination
- Vital Signs Monitoring
- Medical Coding Understanding
- Insurance Verification
- Adaptable
- Compassionate
- Inventory and Supply Management
- Understands Mobility Assistance Needs
- Medical Records Management
- Sterile Technique
- Specimens Collection and Processing
- Media Preparation
- Medical Procedures
- Appointment Setting
- Insurance Claims
- EKG Set up and Monitoring
- Customer Service
- Maintaining Confidentiality
- Calm and Level-Headed Under Duress
- Lab Equipment Setup
- CPR
- Venipuncture and Phlebotomy
- Vital Sign Monitoring
- Electrocardiography (EKG)
- Lab Equipment Operation
- Vital Sign Monitors
- Suture Removal
- Brace Application
- Instrument Sterilization
- Aseptic Techniques
- Range of Motion Exercises
- Self Motivation
- Task Prioritization
- Team Collaboration
- Safety Procedures
- Attention to Detail
- Active Listening
- Relationship Building
- Procedure Assistance
- Data Entry
- Valid NM Driver's License
- Electronic Medical Records
- Patient-Handling Equipment
- Medical Transcription
- Preparing Specimens and Samples
- Teamwork and Collaboration
- Adaptability and Flexibility
- Mathematical Calculations
- Reliability
- Continuous Improvement
- Multitasking
- Organizational Skills
- Professionalism
- Prescription Management
Certification
Certified and licensed Pharmacy Technician
Activities
I like to read and do Diamond art. Patience needed for both activities.
Timeline
Medical Assistant
Mimbres Memorial Hospital
02.2024 - 10.2024
Certified Pharmacy Technician
Wal_Mart
11.2023 - 02.2024
Clinical Coordinator/Manager
Ben Archer Health Center
09.2013 - 01.2022
Office Manager
Families First/Baby Steps
01.2003 - 06.2004
Assistant Tech/Billing Clerk
RJP Southwest, Inc.
08.1999 - 01.2002
Medical Assistant
Florida Medical Center
07.1990 - 04.1997
Certificate & License - Pharmacy Technology
Dona Ana Community College
Certificate - Computer Literacy Course
NMSU-A
Certified Nursing Asst/Medical Assistant - Medical Assisting
Central Valley College
GED -
Deming High School
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