Elvia Gonzalez
Mesquite
Summary
Bilingual administrative professional with over 10 years of experience in office management, customer service, accounting, and title processing. Adept in handling multi-line phone systems, data entry, leasing operations, and financial documentation. Known for resolving issues promptly, supporting staff with administrative tasks, and delivering excellent customer experiences in both English and Spanish.
Overview
12
12
years of professional experience
Work History
Customer Service Representative / Call Center Representative
City of Rowlett
Rowlett
11.2024 - 07.2025
- Support customers regarding payments and water-related inquiries
- Assist staff with scanning and updating customer profiles
- Answer calls and emails with professionalism and efficiency
- Resolve complaints and ensure customer satisfaction
- Follow office procedures and manage multi-line phone systems
Title Clerk - Administrative
Camping World
07.2019 - 09.2023
- Processed vehicle title documentation and registrations
- Managed accounts payable and check printing
- Assisted with financial deposits and recordkeeping
- Delivered customer service via phone and email
Office Clerk/Manager Assistant
Classic Auto Haus
Garland
02.2013 - 07.2019
- Supported payroll, sales closings, property and sales tax filings
- Handled banking duties and vendor coordination
- Maintained files and processed title documentation
- Verified customer insurance and managed collections
- Accepted payments and updated account records
- Followed up on customer issues to ensure resolution
Skills
- Customer Service
- Collections
- Sales Support
- Car Title Processing
- Registrations
- Title Runner
- Data Entry
- Document Management
- Microsoft Office Suite
- Frazer
- IDS
- QuickBooks
- Multi-Line Phone Systems
- Office Administration
- Clerical Support
- Payment processing
- Data entry
- Office administration
Timeline
Customer Service Representative / Call Center Representative
City of Rowlett
11.2024 - 07.2025
Title Clerk - Administrative
Camping World
07.2019 - 09.2023
Office Clerk/Manager Assistant
Classic Auto Haus
02.2013 - 07.2019
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