Elvia Hernandez
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am also bilingual I can speak, write, and read in Spanish.
Overview
3
3
years of professional experience
Work History
Paraprofessional
Spearman Isd
Spearman
04.2025 - Current
- Collaborated with teachers to enhance classroom instruction and student engagement activities.
- Supported students with special needs during lessons, fostering their independence in daily tasks.
- Implemented behavior management strategies to promote positive learning environments.
- Organized classroom materials and resources for effective lesson delivery.
- Facilitated small group activities to enhance student learning and participation.
- Maintained a safe and orderly classroom environment for all students engaged in learning.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Guided students in classroom activities, promoting understanding and active participation.
- Assisted teachers with planning and preparing lessons for students.
- Supervised small groups of students during instruction time.
- Ensured that all safety regulations were followed in the classroom environment.
- Supported children at learning stations during small-group activities.
- Assisted with implementation of student's individualized IEP according to teacher guidance.
- Attended professional development workshops related to job responsibilities.
- Communicated and collaborated well with educators from various grade levels.
- Supported classroom teacher with daily instruction and management of student activities.
- Contributed to a safe and inclusive learning environment for all students.
Front Desk Receptionist
Teachers Credit Union
Perryton
02.2023 - 07.2023
- Greeted members and guests warmly upon arrival at the credit union.
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Scheduled appointments for financial consultations and service requests seamlessly.
- Maintained an organized reception area, ensuring a professional environment.
- Processed member transactions accurately using banking software systems.
- Assisted members with account inquiries and provided information on services offered.
- Collaborated with team members to enhance customer service experiences consistently.
- Handled incoming mail and packages, distributing them to relevant staff promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Performed basic bookkeeping tasks and organized document filing systems.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Drafted professional business documents, spreadsheets, and correspondence.
- Preserved office security by following safety procedures and controlling access via reception desk.
Education
Ludí Peña Martín Accelerated Education Center
Perryton, TexasSkills
- Individualized instruction
- Customer service
- Administrative organization
- Conflict resolution
- Team collaboration
- Communication skills
- Problem solving
- Time management
- Data entry
- Friendly and outgoing
- Data collection
- Organization and prioritization
Languages
Spanish
Native/ Bilingual
Timeline
Paraprofessional
Spearman Isd
04.2025 - Current
Front Desk Receptionist
Teachers Credit Union
02.2023 - 07.2023
Ludí Peña Martín Accelerated Education Center