Elvia Jensen
Shelton,WA
Summary
Bilingual and personable professional committed to valuable contributions in many facets of customer/client care. Experience in client relations, adept at maintaining confidentiality and fostering empathetic relationships. Demonstrates exceptional multitasking abilities and a positive attitude, contributing to efficient operations.
Overview
30
30
years of professional experience
Work History
Receptionist & Maintenance
Youth Connections
04.2023 - 05.2024
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained visitor log for entering and leaving facility for security purposes.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed visitors with friendly greeting, answered general questions, gathered nature of visit and directed to specific needs.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
Public Benefits Specialist III
Wa State Dept of Social & Health Services
02.1994 - 08.2022
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked client's benefits enrollment for accuracy and inputted all data into company software.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Strengthened communication skills through regular interactions with others.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from clients.
- Identified and resolved discrepancies and errors in client accounts.
Education
High School Diploma -
Fabens High School
FabensSkills
- Bilingual in Spanish & English
- Team player with positive attitude
- Documentation And Reporting
- Professional with attention to Detail
- Organization skills
- Customer/Client relations
- Housekeeping and Cleaning
- Self Motivation
- Multitasking Abilities
- Confidentiality understanding
Languages
Spanish
Native or Bilingual
Timeline
Receptionist & Maintenance
Youth Connections
04.2023 - 05.2024
Public Benefits Specialist III
Wa State Dept of Social & Health Services
02.1994 - 08.2022
High School Diploma -
Fabens High School
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