Elvia Lomas
Crystal City,TX
Summary
Dedicated customer service representative with 20 years of experience solving customer service issues and improving overall customer satisfaction. Familiar with support software to organize the severity and spread of customer service issues. Bilingual in English and Spanish. Proven educator and administrative professional with a track record of fostering student engagement and managing classroom environments, as demonstrated at Crystal City Independent School District. Skilled in relationship building and adept at multitasking, consistently enhancing operational efficiency and academic growth.
Overview
25
25
years of professional experience
Work History
Substitute Teacher
Crystal City Independent School District
02.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Business Office/Physical Therapy Clerk
Dimmit Reginal Hospital
01.2015 - 07.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Produced high-quality communications for internal and external use.
- Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
Medical Appointment Clerk
Vidal Y Salud Health Systems
01.2000 - 12.2014
- Handled multi-line phone system with ease, addressing each caller''s needs promptly while maintaining a courteous demeanor.
- Ensured timely communication with patients, facilitating appointment reminders and follow-ups as necessary.
- Supported office operations by ordering supplies, managing inventory, and performing routine clerical tasks such as filing and data entry.
- Streamlined appointment scheduling process, resulting in reduced patient wait times and increased clinic efficiency.
- Provided essential support during busy periods by assisting front desk staff with check-in and check-out processes.
Education
High School Diploma -
Crystal City High School
Crystal City, TX05.1992
Skills
- Customer Service
- Problem Solving
- Client Goal-Setting & Motivation
- Quality Focus
- Phone Skills
- Communication Skills
- Self-Motivation
- Typing
- Scheduling Appointments
- Analyzing Information
- Multi-Tasking
- Problem Solving
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Substitute Teacher
Crystal City Independent School District
02.2023 - Current
Business Office/Physical Therapy Clerk
Dimmit Reginal Hospital
01.2015 - 07.2021
Medical Appointment Clerk
Vidal Y Salud Health Systems
01.2000 - 12.2014
High School Diploma -
Crystal City High School
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