Elvia Marquez-Garcia
Seattle
Summary
Hardworking employee enthusiastic about learning the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Service Advisor
Lexus of Bellevue
01.2022 - Current
- Maintained high customer satisfaction standards to exceed targets. I am recognized as the top performing Service Advisor by consistently achieving the highest productivity and customer satisfaction scores in the department.
- Monitored multiple guest auto repairs and effectively collaborated with guests to plan and prioritized any inspection concerns. Explained repairs to guest in understandable terms and the associated costs.
- Enhanced sales by facilitating the intake process with effective organization and documentation . Providing documentation when processing OEM Claims, warranties and insurance claims.
Production Supervisor
Lexus of Bellevue
05.2021 - 02.2022
- Collaborated with relevant store departments and vendors for maximum shop efficiency. Communicated with supply chain team and sourced materials needed to keep the operation working.
- Prepared in advance for and addressed production problems, equipment failures, and unavoidable delays.
- Managed team of 24 technicians, overseeing productive production processes and meeting all deadlines. Coordinated workflow and reduced lead times by 10% by allocating work to known efficient techs.
Follow-Up Specialist
Lexus of Bellevue
05.2020 - 05.2021
- Developed and maintained positive customer relations and coordinated with team members to properly handle request and questions.
- Responded to customer questions via telephone and written correspondence regarding claims, prepaid maintenance and Lexus Experience Surveys.
Life, Property and Casualty Representative
Monica Lopez Statefarm
01.2019 - 05.2020
- Developed comprehensive sales packages unique to each client. Enhancing sales using cost-saving bundling options.
- Monitored performance metrics such as cost, quality control and customer satisfaction levels.
- Verified client forms and collaborated with claim process to ensure compliance with contractual requirements.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, eligibility, and claims.
Education
Associate of Applied Science (AAS) -
Bellevue College
Skills
- Fluent in Spanish
- Proficiency in Salesforce platform and Ignite systems
- Strong analytical and problem-solving skills
- Excellent communication and intrapersonal skills working with cross-functional team and customers
- Handling customer complaints
- Bill preparation and cost estimation
- Vehicle assessment
Timeline
Service Advisor
Lexus of Bellevue
01.2022 - Current
Production Supervisor
Lexus of Bellevue
05.2021 - 02.2022
Follow-Up Specialist
Lexus of Bellevue
05.2020 - 05.2021
Life, Property and Casualty Representative
Monica Lopez Statefarm
01.2019 - 05.2020
Associate of Applied Science (AAS) -
Bellevue College
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