Arturo Medel
Denver,CO
Summary
Passionate and diligent food service worker who has 10+ years of working in the food service industry. Qualified professional manager with strong management, decision-making, interpersonal, and leadership skills. Proven ability to delegate, problem solve, prioritize, manage personnel, and meet deadlines without compromising quality in high-pressure and time sensitive environments.
Overview
33
33
years of professional experience
Work History
Above Restaurant Leader
Alvaro Arn
08.2022 - 01.2024
- Responsible for overseeing the performance of six restaurant leaders, each spanning 25 employees, supporting them in their efforts to meet deadline and targets.
- Reviewed and approved Managers schedules and timesheets.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Organized and detail-oriented with a strong work ethic.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
Director of Operations
Popeyes
11.2016 - 04.2022
- Responsible for overseeing the performance of two district managers, each who are responsible for six stores each, spanning 100+ employees, supporting them in their efforts to meet deadlines and targets
- Effectively supervise six stores independently effectively tasked with ensuring success of 14 total restaurants
- Efficiently sort through raw sales/inventory/vendor costs/labor data to send updated reports to direct supervisors, tracking data on a day-to-day basis has resulted in cost savings and increased revenue/profit margins
- Provide great customer service by empowering employees to give their best effort, leadership strategies like 'empowerment' has increased the speed of service (SOS), increased sales, and has helped control costs
- Conducts daily visits stores in field, and proactively check-ins and helps manager with whatever support they need.
General Manager
Jack in the Box
09.1990 - 06.2016
- Efficiently hired and trained staff of 20+ to adhere to restaurant procedures and meet upmost quality of service
- Effectively created and managed store budgets to ensure store is hitting monthly profit targets - food, beverage, and labor costs
- Supervised staffing team and delivered periodic performance evaluations and raises for employees, empowering employees to grow each day
- Managed inventory and ordering of food, beverage, equipment and supplies
- Encouraged customers to take customer satisfaction through customer surveys, and implementing top recommendations, which in turn, lead to increased customer satisfaction year over year.
Education
High School Diploma -
Ocean View High School
Huntington Beach, CA01.1994
Skills
- Bilingual fluency in Spanish
- Microsoft Suite
- Processes and procedures
- Strategic Planning
- Coaching abilities
- Staff Management
- Staff Discipline
- Inventory Oversight
- Policy Enforcement
- Recruitment and hiring
Timeline
Above Restaurant Leader
Alvaro Arn
08.2022 - 01.2024
Director of Operations
Popeyes
11.2016 - 04.2022
General Manager
Jack in the Box
09.1990 - 06.2016
High School Diploma -
Ocean View High School