Elvia Medina
Fresno,CA
Summary
Dynamic Phlebotomist Site Lead at Quest Diagnostics, Inc., adept at managing high-pressure situations while ensuring patient confidentiality and delivering exceptional customer service. Proven ability to enhance office efficiency through meticulous data entry and organizational skills, contributing to a welcoming environment and achieving high-quality standards in laboratory operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Phlebotomist Site Lead
Quest Diagnostics, Inc
Madera, CA
12.2004 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Lab Technician
Madera Community Hospital
Madera, CA
09.2023 - 02.2025
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Developed comprehensive reports detailing test results, findings, and recommendations for improvements when necessary.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Education
No Degree - Computerized Accounting
PSR Vocational Training
Fresno, CA03-2025
Associate of Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College
Fresno, CA12-2000
High School Diploma -
Madera Adult School
Madera06-1994
Skills
- Patient confidentiality
- Patient support
- Data entry
- Time management
- Attention to detail
- Customer service
- Organizational skills
- Multitasking Abilities
- Decision-making
- Goal minded
- Quality control
- Recording data
- Active listening
Certification
- Computerized Accounting, PSR vocational training -
- Clinical and Administrative Medical Assisting
Languages
Spanish
Professional Working
Timeline
Lab Technician
Madera Community Hospital
09.2023 - 02.2025
Phlebotomist Site Lead
Quest Diagnostics, Inc
12.2004 - Current
No Degree - Computerized Accounting
PSR Vocational Training
Associate of Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College
High School Diploma -
Madera Adult School