Elvia Muniz
Lancaster,TX
Summary
Driven Shift Manager with a proven track record at McDonald's, adept in operations management and team development. Excelled in enhancing customer satisfaction and business growth through strategic improvements and effective staff training. Skilled in inventory control and handling customer complaints, demonstrating a results-oriented approach with a focus on achieving operational excellence and fostering a safe, efficient workplace. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Manager
Mcdonalds
09.2021 - 02.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Shift Manager
Burger King
07.2007 - 07.2013
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Supervised ongoing daily production phases.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Implemented policies and standard operating procedures for continuous improvement.
- Cultivated professional working relationships with peers and supervisors.
- Created and implemented strategies for improving operational efficiency and accuracy.
Shelf Stacker
Frito Lay
03.2006 - 08.2010
- Stacked finished cases on pallets according to customer requests.
- Operated formers, stretch wrappers and tape machines to package items.
- Identified and removed products that did not meet quality control standards.
- Complied with company policy and legal regulations to achieve and maintain safe working environment.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Jose Maria Morelos
Celaya, Gto06.1997
Skills
- Team Development
- Schedule oversight
- Staff Development
- Inventory Control
- Workplace Safety
- Punctual and Reliable
- Cash Handling
- Compliance understanding
- Operations Management
- Accurate money handling
- Training and mentoring
- Flexible Schedule
- Employee Training
- Payment Processing
- Schedule Management
- Energetic and Enthusiastic
- Handling Customer Complaints
Certification
ServSafe Certification Exp 20/2028
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Shift Manager
Mcdonalds
09.2021 - 02.2024
Shift Manager
Burger King
07.2007 - 07.2013
Shelf Stacker
Frito Lay
03.2006 - 08.2010
High School Diploma -
Jose Maria Morelos
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