Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elvia Pina

Goodyear,AZ

Summary

Resourceful Personal Banker with 3+ years of experience, recognized for high productivity levels and efficient task completion. Possess specialized skills in customer relationship management, financial advising, and risk assessment. Excel at communication, problem-solving, and adaptability, ensuring seamless banking experiences for clients.

Overview

6
6
years of professional experience

Work History

Client Relationship Consultant

U.S. Bank
Peoria, AZ
04.2022 - Current
  • Educated customers on financial products and services.
  • Assisted clients with account inquiries and transaction processing.
  • Collaborated with team members to resolve customer issues effectively.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Followed operational standards, promoting security, risk management and compliance.
  • Identified potential fraud risks on accounts, and reported suspicious activities.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.

Cashier Team Lead

Party City
Avondale, AZ
08.2019 - 02.2022
  • Collaborated with team members to ensure smooth daily operations and workflow.
  • Trained new cashiers on register procedures and customer service techniques.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated the cash register efficiently and accurately, and processed payments by cash and debit cards.
  • Arranged new merchandise with signage, and appealing displays to encourage customer sales.
  • Attended weekly team meetings to review performance goals and objectives.

Education

High School Diploma -

Copper Canyon High School
05-2017

Some College (No Degree) -

Estrella Mountain Community College
Avondale, AZ

Skills

  • Team collaboration
  • Problem solving
  • Sales techniques
  • Transaction processing
  • Customer service
  • Fraud detection
  • Multitasking and organization
  • Attention to detail

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Client Relationship Consultant

U.S. Bank
04.2022 - Current

Cashier Team Lead

Party City
08.2019 - 02.2022

High School Diploma -

Copper Canyon High School

Some College (No Degree) -

Estrella Mountain Community College

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