Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elvia Ramirez

Woodburn,OR

Summary

Proven administrative professional with a track record of enhancing office efficiency and confidentiality at United Finance. Skilled in document management and verbal communication, I excel in optimizing workflows and improving customer satisfaction. Leveraged expertise in data entry and client relations to support business objectives and streamline operations.

Overview

12
12
years of professional experience

Work History

Administrative Office Assistant

Upscale Landscape and Hardscape Llc
03.2020 - 06.2024
  • Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
  • Maintained confidentiality of sensitive information while handling a variety of administrative tasks related to personnel files and company records.
  • Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
  • Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
  • Maintained accurate financial records, assisting in budget preparation and monitoring expenses for cost-effectiveness.
  • Supported department heads by enhancing data entry tasks and optimizing recordkeeping processes to ensure accurate reporting.

Clerical Worker

United Finance
12.2014 - 01.2018
  • Performed clerical duties including filing, copying and distributing mail.
  • Executed record filing system to improve document organization and management.
  • Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
  • Improved office efficiency by streamlining filing systems and organizing document storage.
  • Ensured documentation was well-organized and easily accessible to provide valuable support during audits.
  • Responsibly handling telephone communications by answering, managing, and recording precise messages for office personnel.
  • Recorded and tracked customer information using office management software.

Customer Service Clerk

Walgreen's Pharmacy
11.2012 - 11.2014
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.
  • Maintained customer satisfaction by helping a high volume of customers each day.
  • Collaborated in the training of newly hired customer service clerks, showcasing effective techniques and offering assistance as required.
  • Managed tasks involving issuing receipts, processing refunds and credits, as well as facilitating exchanges.

Education

High School Diploma -

Canby High School
Canby, OR
06.2011

Skills

  • Verbal Communication
  • File Organization
  • Scheduling appointments
  • Invoice Processing
  • Document Management
  • Mail Sorting
  • Customer Service
  • Time Management
  • Computer Skills
  • Customer and client relations
  • Office Administration
  • Data Entry

Languages

Spanish
Native or Bilingual

Timeline

Administrative Office Assistant

Upscale Landscape and Hardscape Llc
03.2020 - 06.2024

Clerical Worker

United Finance
12.2014 - 01.2018

Customer Service Clerk

Walgreen's Pharmacy
11.2012 - 11.2014

High School Diploma -

Canby High School
Elvia Ramirez