Elvia Rosales Lopez
Keizer,OR
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Receptionist
Central School District 13J
Independence, OR
08.2016 - 07.2022
- Greeted incoming students and visitor professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Sorted, opened and routed incoming correspondence.
- Translating for parent teacher conference.
- Translating documents for teachers and other staff.
- Approved classified staff time sheets, for payroll.
- Helping staff with entering their leave time using our system frontline education.
- Help with student registration.
- Kept reception area clean and neat to give visitors positive first impression.
Insurance Producer
Ledoux Insurance Agency
Salem, OR
08.2009 - 08.2016
- Provided detailed information about company insurance products.
- Provided information on features, policies and relative advantages to promote insurance packages.
- Set up policies and completed all documentation.
- Worked in high-volume, competitive sales environment.
- Adhered to all regulations for insurance sales.
- Met with our clients to discuss needs.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
High School Diploma -
McNary High School
Keizer, OR06.2003
Skills
- Bilingual in English and Spanish
- Excellent customer service
- Confidentiality and Data Protection
- Ease with Computers and Technology
- Appointment Coordination
- Multi-Line Telephone Systems
- Office Equipment Operation
- Database and Client Management Systems
- Multitasking and Time Management
- Strong Organizational Skills
- Document and File Management
- Database Entry
- Spreadsheet Development
- Research and Analytical Skills
- Administrative and Clerical Support
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Central School District 13J
08.2016 - 07.2022
Insurance Producer
Ledoux Insurance Agency
08.2009 - 08.2016
High School Diploma -
McNary High School
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