Elvia Sandoval
Rialto,California
Summary
Proactive Dental Instructor and Coordinator with comprehensive experience in dental assisting, clinical coordination, and educational roles. Successfully implemented innovative teaching methods and maintained clinic safety while enhancing student engagement and comprehension. Skilled in chairside assistance, infection control, and administrative tasks, bringing strong communication and problem-solving abilities. Talented Instructor effectively facilitates learning for students of all ages by providing engaging, relevant instruction. Adapts teaching methods and instructional materials based on varying needs, abilities and interests of students. Proficient in crafting lesson plans with clear objectives easily communicated to students. Caring with 30 years of experience in Dental/Medical instruction. Expert in closely monitoring student progress while implementing modern educational techniques into daily practices. Committed to long-term student success through well-rounded educations. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Instructor/ TA
Loma Linda University School of Dentistry
07.2019 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Initiated new learning methods in clinic eliminating instructional gaps and improving comprehension.
- Promoted clinic safety, collaboration, and best practices in Infection Control
- Tested and evaluated students on materials presented in Clinic and Lectures.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Increased student participation via engaging lectures and assignments.
- Utilized multimedia resources such as Panopto recordings, to enrich learning experience and cater to visual and auditory learners.
- Conducted regular assessment tests to monitor student progress and adjust teaching strategies accordingly.
- Worked with staff members and teachers to design clinical schedule activities to optimize student education.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Organized and fabricated materials in based on lecture plans, clinical activity stations or other requirements outlined by teachers.
- Handled class records for attendance, assignment grades and course participation scores.
Dental /Coordinator Innovation Center
Loma Linda University School of Dentistry
04.2016 - 07.2019
- Cleaned and sanitized dental instruments and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 6 operatory procedures daily.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostic needs, Trios Scanner
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Reduced appointment cancellations by implementing reminder calls, resulting in improved scheduling efficiency.
- Handled administrative tasks such as appointment confirmation calls to support office operations efficiently. Collecting payments.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
Dental Coordinator/Main Clinic
Loma Linda University School of Dentistry
08.2012 - 04.2016
- Cultivated a positive work environment through effective team communication, fostering collaboration among dental professionals.
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- Reduced wait times by proactively coordinating with dental professionals to optimize appointment availability.
- Increased patient satisfaction through attentive customer service and prompt response to inquiries.
- Enhanced patient experience by efficiently managing appointment scheduling and dental procedure coordination.
- Developed strong relationships with patients, earning trust as their primary point of contact within the dental practice.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective Pre-Doc calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Answered phone calls and messages for Predoctoral Students, scheduling appointments, and handling patient inquiries.
Dental Assistant/ Grad ENDO
Loma Linda University School of Dentistry
12.2008 - 08.2012
- Cleaned and sanitized dental instruments and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, treatment, surgeries improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 6 operatories procedures daily.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Supported dentists during Endo surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Performed general chair-side duties for general dentistry, endo procedures, and endo surgeries.
- Enhanced team productivity by providing timely assistance during complex dental procedures.
- Assisted dentists by passing instruments, suctioning intraoral fluids, and mixing materials for endo treatments.
Instructor Dental Assisting School
Castell Dental Assistant School
05.2006 - 12.2008
- Introduced interactive activities like role-playing exercises to simulate real-life patient interactions effectively.
- Enhanced student learning by incorporating dental technology and industry advancements into lectures.
- Implemented effective classroom management techniques, fostering a positive learning atmosphere for all students.
- Monitored student growth and learning through hands-on activities and exams.
- Supported students in developing essential soft skills such as communication, teamwork, and critical thinking to succeed in the dental field.
- Managed administrative tasks such as grading papers, tracking attendance, updating records, and submitting reports promptly and accurately.
- Reviewed textbooks and educational materials regularly to select resources that best supported course objectives and student needs.
- Developed strong relationships with local dental practices, creating externship opportunities for students seeking hands-on experience.
- Led dynamic demonstrations of dental procedures, promoting student understanding and skill mastery.
- Evaluated student performance through assessments, providing constructive feedback for continuous improvement.
- Supervised student training in dental offices and classroom settings.
- Planned demonstrations for students to expand upon lecture topics.
- Supervised students when taking radiographs, coronal polishing to maintain patient safety.
- Assigned students to patients based on students' learning objectives and patient needs.
Registered Dental Assistant/Treatment Coordinator
Dr. Mario J. Castellanos D.D.S.
07.2000 - 12.2008
- Cleaned and sanitized dental instruments and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, oral surgery, and Ortho
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
- Supported dentists during the administration of local anesthesia, ensuring patient comfort throughout the process.
- Fabricated custom dental appliances such as mouthguards and whitening trays for improved patient experience.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Designed dental report card to explain patient dental health status and treatment plans.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Laid out potential payment plans for patients.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Performed in team leader capacity and organized all treatment and placement activities.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Medical Assistant/Phlebotomist
Loma Linda FMO
12.1999 - 11.2001
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Conducted venipuncture and other CT procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collected blood samples in accordance with laboratory protocols and regulations.
Dental Front Office Coordinator
Colton Dental Group
09.1999 - 09.2001
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
- Maintained strong relationships with referring offices by providing prompt updates on mutual patients'' treatment progress and outcomes.
- Supported successful treatment outcomes for patients through accurate insurance verification and preauthorization processes.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Dental Assistant
Dr. Adwen P. Yap D.D.S.
06.1995 - 08.2000
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
RDAEF2 - Dental
Loma Linda University School of Dentistry
Loma Linda, CA05.2021
Medical Assistant - Medical Assisting/Phlebotomy
Concorde Career College
San Bernardino, CA01.1999
Dental Assistant/ RDA - Dental Assistant
Concorde Career College
San Bernardino, CA01.1995
Skills
- Strong Communication Skills
- Public Speaking
- Class Instruction
- Understanding of learning styles
- Lesson Planning
- Expertise in subject matter
- Ability to motivate students
- Group and individual instruction
- Continuous professional development
- Collaborative Team Player
- Student Engagement
- Engaging presentation style
Certification
- RDA - Registered Dental Assistant
- RDAEF2 Registered Dental Assistant Expanded Functions
- RMA - Registered Medical Assistant
- PT - Phlebotomy Technician
- Coronal Polish/ Sealants License
- X-Ray License
- Current CPR
Languages
Spanish
Native or Bilingual
Timeline
Instructor/ TA
Loma Linda University School of Dentistry
07.2019 - Current
Dental /Coordinator Innovation Center
Loma Linda University School of Dentistry
04.2016 - 07.2019
Dental Coordinator/Main Clinic
Loma Linda University School of Dentistry
08.2012 - 04.2016
Dental Assistant/ Grad ENDO
Loma Linda University School of Dentistry
12.2008 - 08.2012
Instructor Dental Assisting School
Castell Dental Assistant School
05.2006 - 12.2008
Registered Dental Assistant/Treatment Coordinator
Dr. Mario J. Castellanos D.D.S.
07.2000 - 12.2008
Medical Assistant/Phlebotomist
Loma Linda FMO
12.1999 - 11.2001
Dental Front Office Coordinator
Colton Dental Group
09.1999 - 09.2001
Dental Assistant
Dr. Adwen P. Yap D.D.S.
06.1995 - 08.2000
RDAEF2 - Dental
Loma Linda University School of Dentistry
Medical Assistant - Medical Assisting/Phlebotomy
Concorde Career College
Dental Assistant/ RDA - Dental Assistant
Concorde Career College
- RDA - Registered Dental Assistant
- RDAEF2 Registered Dental Assistant Expanded Functions
- RMA - Registered Medical Assistant
- PT - Phlebotomy Technician
- Coronal Polish/ Sealants License
- X-Ray License
- Current CPR
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