Elvia Vazquez
Salt Lake City,UT
Summary
Well-rounded secretary possessing clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying parents/staff needs and meeting office demands. Efficient Office Assistant with over 10 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with parents/teachers/guests. Flexible and hardworking approach to streamlining internal processes. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated. Offers ability to handle challenging work, and excellent time management skills.
Overview
15
15
years of professional experience
Work History
Office Clerk
West Kearns Elementary
Salt Lake City, UT
07.2013 - Current
- Provided administrative/teacher/parent support such as filing paperwork, photocopying, scanning documents, and faxing documents.
- Greeted parents/guests, answered inquiries, and directed them to the appropriate locations.
- Coordinated student records and resources to assist team members with special projects.
- Scheduled meetings and appointments for parents and teachers.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Updated student information in the database system accurately.
- Developed forms and maintained filing systems to store confidential student information securely.
- Ensured compliance with company policies regarding record keeping procedures.
- Collaborated with others to ensure smooth operations across all areas of the school.
- Resolved parents complaints promptly and professionally.
- Assisted in organizing special events.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintained school records by updating student information.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Answered telephones, directed calls and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Delivered messages and ran errands.
- Communicated with student, parents and teachers to answer questions and address complaints.
- Scheduled meetings, attended meetings and translated.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Supported office clerical functions using word processing and other software, email and office machines.
- Managed parent/teacher communication, scanning documents and distribution of mail.
- Collected and entered student data into system, maintaining complete confidentiality and accuracy.
- Strictly adhered to confidentiality protocol regarding student information and documents.
Parent Liaison
West Kearns Elementary
Salt Lake City, UT
07.2013 - Current
- Provided informational resources to parents on school policies and procedures.
- Maintained effective communication with parents regarding their children's academic progress.
- Organized parent-teacher meetings, workshops, and conferences.
- Collaborated with teachers to identify students who need additional assistance or support.
- Conducted home visits for families of at-risk students.
- Facilitated meetings between parents and administrators to discuss student issues or concerns.
- Developed strategies to encourage parental participation in school activities.
- Assisted in creating a safe learning environment through conflict resolution techniques.
- Actively listened to parent feedback and responded accordingly when necessary.
- Encouraged collaboration between parents, faculty members, administrators, and other stakeholders within the district.
- Maintained open, positive and proactive communication between educators and families.
- Leveraged mediation techniques to facilitate communication between parents, school administration and teachers.
- Consulted with parents, teachers and school staff to identify root cause of student truancy, misbehavior or delinquency.
- Provided current information to parents through direct contact, newspapers and online means.
- Maintained confidentiality through stringent handling of charts and data.
Interpreter
Granite School District
Salt Lake City, UT
07.2009 - 07.2013
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Researched cultural differences related to language usage in order to provide accurate translations.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Supported colleagues by providing assistance with translations as needed.
- Interpreted conference calls and other workplace communications in real-time.
- Interpreted for parent/teacher conferences.
Cashier
Walmart
West Valley City, UT
06.2015 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products and answered questions.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Offered customers carry-out service at completion of transaction.
Education
GED -
Salt Lake Community College
Salt Lake City, UT06-2011
Skills
- File Maintenance
- File Organization
- Data Management
- Data Entry
- Records Management
- Meeting planning
- Mail distribution
- Document Scanning
- Office Administration
- Scheduling
- Maintaining records
- Scanning and copying
- Telephone reception
- Records administration
- Scheduling appointments
- Client Confidentiality
- Teamwork and Collaboration
- Effective Communication
- Time management abilities
- Self Motivation
- Excellent Communication
Languages
Spanish
Professional
Timeline
Cashier
Walmart
06.2015 - Current
Office Clerk
West Kearns Elementary
07.2013 - Current
Parent Liaison
West Kearns Elementary
07.2013 - Current
Interpreter
Granite School District
07.2009 - 07.2013
GED -
Salt Lake Community College
Similar Profiles
Kennedy MoultonKennedy Moulton
Student Teacher at West Kearns ElementaryStudent Teacher at West Kearns Elementary
Zachary BarrZachary Barr
Senior Associate at Kearns & WestSenior Associate at Kearns & West
Diane RobertsDiane Roberts
Student Teacher at South Kearns Elementary SchoolStudent Teacher at South Kearns Elementary School