Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elvia A. Rodriguez

Hollywood,FL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Assistant General Manager

European Wax Center
12.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Established strong relationships with customers through excellent communication and problem-solving skills.
  • Trained new employees on store policies and procedures, fostering a productive work culture.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Collaborated with marketing team for prompt promotion of products.
  • Defined clear targets and objectives and communicated to other team members.
  • Increased retail sales revenue by implementing innovative marketing strategies and promotional events.
  • Managed and evaluated operational processes and procedures to offer retail lending products and services.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.

General Services Administration

European Wax Center
09.2023 - 12.2023
  • Established a positive, professional office atmosphere that promoted productivity and employee satisfaction.
  • Improved office efficiency by streamlining administrative processes and implementing new filing systems.
  • Increased customer satisfaction with prompt communication and effective problem resolution.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Bachelor of Arts - Arts

Universidad Central De Venezuela
Caracas
07.2000

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development
  • Employee Relations
  • Business operations knowledge
  • Training and development background
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Customer Retention
  • Customer Service Management

Languages

Spanish
Full Professional
English
Limited Working

Timeline

Assistant General Manager

European Wax Center
12.2023 - Current

General Services Administration

European Wax Center
09.2023 - 12.2023

Bachelor of Arts - Arts

Universidad Central De Venezuela

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Elvia A. Rodriguez